Terms of Service

These Terms & Conditions (these "Terms") form a legally binding agreement between you ("you" or "your") and Vitto Meds LLC ("Vitto Meds,""we,""us," or "our"), the company that operates the website located at vittomeds.com and the related online platform, mobile experiences, content, communications, and features we make available (collectively, the "Services"). Through the Services, Vitto Meds provides a technology platform and non-clinical, administrative support that helps connect you with independent, state-licensed healthcare providers offering personalized wellness programs, which may include weight management, longevity and healthy-aging protocols, hormone optimization, and sexual health care. These Terms govern your access to and use of the Services. Please read them carefully and keep a copy for your records.

By accessing, browsing, registering for, or otherwise using the Services in any way — including by clicking a button or checking a box indicating your acceptance — you acknowledge that you have read, understood, and agree to be bound by these Terms and by all documents they incorporate by reference. If you do not agree to these Terms, you must not access or use the Services.

By using the Services, you represent and warrant that you are a resident of the United States, that you are at least eighteen (18) years of age, and that you have the legal capacity to enter into a binding contract. The Services are intended only for U.S. residents and are not directed to, or available for use by, individuals outside the United States. If you are using the Services on behalf of another person or entity, you represent that you are authorized to accept these Terms for that person or entity.

Documents Incorporated by Reference

These Terms incorporate the following documents by reference, and your use of the Services is also subject to each of them:

• Our Privacy Policy, which describes how we collect, use, disclose, and protect your information;
• Our Telehealth Informed Consent, which governs the clinical relationship between you and the independent, state-licensed healthcare providers and affiliated professional medical groups who deliver care through the platform; and
• Any product-specific, subscription, supplemental, or point-of-sale terms, notices, or policies we present to you at the time of enrollment, purchase, or use, which are made a part of these Terms.

Vitto Meds operates the technology platform and provides non-clinical, administrative support only. Vitto Meds does not practice medicine, does not provide medical advice, and does not engage in the dispensing of medications. All consultations, diagnoses, treatment decisions, and prescriptions are made by independent, state-licensed healthcare providers and affiliated professional medical groups in the exercise of their independent professional judgment, and any provider–patient relationship is with those providers and not with Vitto Meds. Prescribed medications are dispensed by licensed U.S. pharmacies. The terms governing the clinical relationship are set out in the Telehealth Informed Consent.

The Services are offered on a cash-pay basis only. Vitto Meds does not accept commercial health insurance or any federal or state healthcare program, including Medicare and Medicaid, and no charges for the Services are submitted to or reimbursable by any such payor.

Important Provisions That Affect Your Legal Rights

PLEASE READ THIS CAREFULLY. THESE TERMS CONTAIN A BINDING INDIVIDUAL ARBITRATION AGREEMENT, A WAIVER OF YOUR RIGHT TO A JURY TRIAL, AND A CLASS-ACTION AND REPRESENTATIVE-ACTION WAIVER (SEE THE SECTION TITLED "DISPUTE RESOLUTION; BINDING ARBITRATION"). EXCEPT FOR THE LIMITED EXCEPTIONS DESCRIBED IN THAT SECTION, YOU AND VITTO MEDS AGREE TO RESOLVE ALL DISPUTES THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND YOU WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU HAVE THE RIGHT TO OPT OUT OF THE ARBITRATION AGREEMENT WITHIN 30 DAYS AS DESCRIBED IN THAT SECTION.

These Terms also include provisions regarding customer-care text messages (SMS), which are sent only when you voluntarily check the separate optional SMS consent checkbox on our opt-in form. Providing a phone number alone is not SMS consent. In addition, many of our products are sold on an auto-renewing subscription basis: you will be charged on a recurring basis each billing cycle, including if you do not use all of the Services in a given cycle, unless and until you cancel before the applicable cutoff.

Changes to These Terms

We may update or modify these Terms from time to time. When we do, we will revise the "Last Updated" date and, where required, provide additional notice. The Effective Date of these Terms is June 24, 2026. Your continued access to or use of the Services after any revised Terms become effective constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services. Questions about these Terms may be directed to support@vittomeds.com, or by mail to Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873.

Vitto Meds LLC ("Vitto Meds," "we," "us," or "our") operates the website located at vittomeds.com, together with any related mobile applications, subdomains, content, features, tools, and online functionality we make available (collectively, the "Platform"). Through the Platform, Vitto Meds provides technology and non-clinical administrative services that help connect U.S. residents with independent, state-licensed healthcare providers and the affiliated professional medical groups with which those providers are associated, as well as with licensed U.S. pharmacies that may dispense medications (collectively with the Platform, the "Services").

The Services include, among other things: hosting and operating the Platform and your account; presenting educational and wellness content; collecting and securely transmitting the intake, health history, and other information you provide; facilitating asynchronous and, where offered, synchronous communications between you and the providers; coordinating scheduling, messaging, refills, and order logistics; and processing payments and subscriptions. These are technology, communications, and administrative functions. They are not, and should not be understood as, the practice of medicine.

Vitto Meds Is a Technology and Administrative Platform, Not a Medical Provider

Vitto Meds is a technology company. Vitto Meds does not practice medicine, nursing, pharmacy, or any other licensed profession; does not provide medical, clinical, diagnostic, or treatment advice; and does not dispense medications. Vitto Meds does not employ the providers who deliver clinical care through the Platform, and Vitto Meds does not control, direct, or influence their independent clinical judgment.

All consultations, evaluations, diagnoses, treatment decisions, prescriptions, and other clinical services are provided solely by independent, state-licensed healthcare providers and their affiliated professional medical groups, each exercising their own independent professional judgment in accordance with applicable laws and professional standards. Any provider–patient relationship is formed exclusively between you and the treating provider or medical group, and not with Vitto Meds. Medications, where appropriate and prescribed, are dispensed by licensed U.S. pharmacies, which are likewise independent of Vitto Meds.

The clinical relationship between you and your providers is separately governed by the Telehealth Informed Consent, which you must review and agree to before receiving any clinical services. Your privacy and the handling of your information are described in our Privacy Policy, which is incorporated into these Terms by reference. In the event of any conflict between these Terms and the Telehealth Informed Consent regarding the clinical relationship, the Telehealth Informed Consent controls as to clinical matters.

Service Categories

Subject to provider evaluation, eligibility, and availability in your state, the providers and medical groups accessible through the Platform may offer personalized, clinician-supervised protocols across the following wellness and telehealth categories:

• Weight management — clinician-supervised GLP-1 protocols, which may include compounded semaglutide and compounded tirzepatide.
• Longevity and healthy aging — peptide and related protocols, which may include NAD+, sermorelin, ipamorelin, and BPC-157.
• Hormone therapy — testosterone optimization and TRT, which may include testosterone cypionate.
• Sexual health — treatments for erectile dysfunction, which may include sildenafil and tadalafil.

Where offered, care is personalized based on your intake information and, where clinically indicated, laboratory bloodwork, and is supervised by licensed clinicians. Whether any particular product, protocol, or treatment is appropriate, available, or offered to you is determined solely by the treating provider in their independent clinical judgment. Nothing on the Platform is a guarantee that any specific medication, dosage, or protocol will be prescribed or made available, and the descriptions above are illustrative of the categories of care facilitated through the Platform rather than a promise of any particular result or outcome. Compounded medications referenced above are prepared by licensed compounding pharmacies and are not approved by the U.S. Food and Drug Administration; the decision to prescribe any compounded medication rests solely with your treating provider.

Eligibility, Geography, and Payment

The Services are intended only for residents of the United States who are at least 18 years of age. By accessing or using the Services, you represent and warrant that you meet these requirements. Availability of specific providers, products, and protocols varies by state and may change at any time. The Services are cash-pay only. Vitto Meds does not accept commercial health insurance and does not participate in or accept payment from any federal or state healthcare program, including Medicare and Medicaid. Amounts you pay for the Services are not reimbursable by, and may not be submitted to, any such program, and you are solely responsible for all charges associated with your use of the Services.

Many of Vitto Meds's offerings are sold on auto-renewing subscriptions that automatically renew and bill to your payment method each billing cycle until you cancel. Subscription, billing, renewal, and cancellation terms — including how and when to cancel before your next renewal date to avoid being charged — are described in detail elsewhere in these Terms, and you should review them carefully before enrolling.

THE SERVICES ARE NOT FOR USE IN A MEDICAL EMERGENCY. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, OR IF YOU THINK YOU MAY HARM YOURSELF OR OTHERS, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY. THE PLATFORM IS NOT DESIGNED OR INTENDED TO SUPPORT OR HANDLE EMERGENCY, URGENT, OR LIFE-THREATENING MEDICAL SITUATIONS, AND VITTO MEDS DOES NOT PROVIDE EMERGENCY MEDICAL SERVICES. DO NOT RELY ON THE PLATFORM OR ANY COMMUNICATION THROUGH IT FOR EMERGENCY MEDICAL NEEDS.

If you have questions about the Services, you may contact us at support@vittomeds.com. Legal notices should be directed to support@vittomeds.com or to Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873. These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. This section is effective as of June 24, 2026.

Access to and use of the services made available through vittomeds.com (the Services) is subject to the eligibility requirements set forth in this Section. By creating an account, completing an intake questionnaire, requesting a consultation, or purchasing any product or subscription, you represent and warrant that you satisfy each of these requirements at the time of use and that you will continue to satisfy them for as long as you use the Services. These eligibility requirements are in addition to, and separate from, any clinical eligibility criteria established by the independent, state-licensed healthcare providers and affiliated professional medical groups who deliver clinical care through the platform.

Age Requirement

The Services are intended solely for adults. You must be at least eighteen (18) years of age to create an account, communicate with providers, or order any product through Vitto Meds. We do not knowingly offer the Services to, collect information from, or provide products to, anyone under the age of 18. If we learn that an individual under 18 has registered for or used the Services, we may suspend or terminate the associated account and cancel any pending order or auto-renewing subscription. For information about how we handle personal information, including information relating to minors, please review our Privacy Policy.

U.S. Residency and Legal Capacity

The Services are offered only to natural persons who are residents of the United States and who are physically located in the United States at the time they access or use the Services. Vitto Meds does not market, sell, or ship products outside of the United States, and the Services are not directed to individuals located in any jurisdiction where the offering, provision, or use of the Services would be contrary to applicable law. You are responsible for providing accurate residency and location information, and you agree not to use any technology or method, including any virtual private network, proxy, or similar tool, to misrepresent or disguise your location.

You further represent that you have the legal capacity and authority to enter into a binding agreement under the laws of the United States and your state of residence, that you are not barred from receiving the Services under applicable law, and that you will use the Services only for your own personal, lawful purposes and not on behalf of any other person. You may not create an account or order products for, or otherwise provide the Services to, another individual, and you may not resell, redistribute, or transfer any product or medication obtained through the Services.

State Availability

Because the Services involve telehealth and the dispensing of medications by licensed U.S. pharmacies, availability varies by state and is subject to state-specific licensing, regulatory, and clinical requirements. Some Services, products, or treatment protocols may not be available in your state, may be available only on different terms, or may be added, modified, suspended, limited, or withdrawn at any time without prior notice. The fact that a Service or product is described on vittomeds.com does not guarantee that it is available to you. Eligibility to receive a particular medication, including any clinician-supervised GLP-1 protocol (such as compounded semaglutide or compounded tirzepatide), peptide or longevity protocol, hormone therapy, or sexual health treatment, is determined by the applicable state in which you reside and by the licensed providers and pharmacies serving that state.

Clinical Eligibility Determined by Providers

Meeting the general eligibility requirements in this Section does not entitle you to receive any consultation, diagnosis, prescription, or medication. All clinical eligibility is determined solely by the independent, state-licensed healthcare providers and affiliated professional medical groups, in their sole professional judgment, based on your medical history, intake responses, bloodwork or other laboratory results, and applicable standards of care. Certain treatments carry additional clinical eligibility criteria, and providers may decline to offer a particular treatment, may require additional testing or monitoring, or may discontinue treatment at any time for clinical reasons. Vitto Meds operates the technology platform and provides non-clinical, administrative support only; Vitto Meds does not practice medicine, does not provide medical advice, and does not make clinical eligibility determinations. The provider-patient relationship is between you and your provider, not Vitto Meds, and is further governed by the separate Telehealth Informed Consent.

Additional Requirements; Refusal and Discontinuation of Service

Vitto Meds may establish, change, or impose additional eligibility requirements, verification procedures, or conditions of access at any time, including identity, age, residency, or payment-eligibility verification. The Services are offered on a cash-pay basis only; Vitto Meds does not accept commercial insurance or any federal or state healthcare program, including Medicare and Medicaid, and the use of such coverage to pay for the Services is not permitted. You are responsible for all fees associated with the Services, including amounts charged under any auto-renewing subscription as described elsewhere in these Terms.

To the fullest extent permitted by applicable law, Vitto Meds reserves the right, in its sole discretion and without liability, to refuse, restrict, suspend, or discontinue the Services, decline or cancel any order, or close any account, including where: you do not meet or no longer meet the eligibility requirements set out in this Section; the information you provide is inaccurate, incomplete, or cannot be verified; we suspect fraud, abuse, or unlawful or prohibited use; or such action is necessary to comply with applicable law or the requirements of providers or pharmacies. Refusal or discontinuation of administrative access by Vitto Meds is separate from, and does not constitute, a clinical decision by a provider.

THE SERVICES ARE NOT FOR USE IN A MEDICAL EMERGENCY. THE SERVICES DO NOT PROVIDE EMERGENCY OR URGENT CARE AND ARE NOT A SUBSTITUTE FOR EMERGENCY MEDICAL TREATMENT. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, OR IF YOU THINK YOU MAY HARM YOURSELF OR OTHERS, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY. DO NOT RELY ON THE SERVICES OR WAIT FOR A RESPONSE FROM A PROVIDER OR FROM VITTO MEDS IN ANY EMERGENCY OR TIME-SENSITIVE SITUATION.

Questions about eligibility may be directed to support@vittomeds.com, and legal notices to Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873. These eligibility terms are governed by the laws of the State of Delaware and are effective as of June 24, 2026.

To access most features of the Platform, including requesting consultations with the independent, state-licensed healthcare Providers who deliver care through the Platform, ordering medications prescribed by those Providers and dispensed by licensed U.S. pharmacies, and managing your subscriptions, you must register for and maintain an Account with Vitto Meds. Accounts are available only to natural persons who are residents of the United States and who are at least eighteen (18) years of age. You may not register for or maintain an Account on behalf of another person, and you may not create an Account using false, misleading, or another person's information. Vitto Meds operates the technology Platform and provides non-clinical, administrative support only; Vitto Meds does not practice medicine, and your Account does not create a provider–patient relationship with Vitto Meds.

Accurate and Current Information

When you register, and at all times while you use the Platform, you agree to provide information that is accurate, current, and complete, and to promptly update your Account so that it remains accurate, current, and complete. This includes your legal name, date of birth, residential and shipping address, email address, mobile telephone number, payment information, and any health-related information you submit, such as the bloodwork and medical history used to personalize your weight-loss, longevity, hormone, or sexual-health protocol. Because the independent Providers rely on the information in your Account and on the Platform to make clinical decisions, and because licensed pharmacies rely on it to dispense and ship medications, providing inaccurate, outdated, or incomplete information may delay, limit, or prevent your care, may result in medication being sent to the wrong location, and may pose risks to your health. You are solely responsible for the consequences of any information you fail to keep accurate and current.

Safeguarding Your Credentials

You are responsible for selecting a strong, unique password and for maintaining the confidentiality and security of your Account username, password, and any other login or authentication credentials (collectively, your Credentials). You agree not to disclose your Credentials to any third party, not to reuse passwords associated with other services, and to take reasonable steps to prevent unauthorized access to your Account, including logging out at the end of each session and securing the devices through which you access the Platform. We may, but are not obligated to, require multi-factor authentication or other security measures, and you agree to cooperate with such measures.

Responsibility for Account Activity

You are responsible for all activity that occurs under your Account, whether or not you authorized that activity, including all consultations requested, orders placed, subscriptions created or renewed, payments incurred, and communications sent. Any person who accesses the Platform using your Credentials will be presumed to be you or to be acting with your authorization. You acknowledge that charges, including recurring auto-renewing subscription charges billed each billing cycle even if you do not use all of the services in that cycle, may be incurred through your Account and that you remain responsible for them as provided in these Terms.

Notice of Unauthorized Use

You agree to notify Vitto Meds immediately at support@vittomeds.com if you know of or suspect any unauthorized access to or use of your Account or Credentials, any loss or theft of your Credentials, or any other breach of security relating to your Account. To the fullest extent permitted by law, Vitto Meds will not be liable for any loss or damage arising from your failure to safeguard your Credentials or from your failure to notify us promptly of unauthorized use. Following such a notice, we may take reasonable steps to investigate and to secure your Account, including resetting your Credentials or temporarily suspending access.

No Account Sharing

Your Account is personal to you and may not be shared, sold, transferred, assigned, or otherwise made available to any other person. Each individual who wishes to obtain services through the Platform must register for and maintain a separate Account. Sharing an Account, or using another person's Account, is strictly prohibited and may compromise the integrity of clinical decisions made by the independent Providers, the dispensing of medications by licensed pharmacies, and your health and the health of others.

Device and Access Requirements

You agree to access the Platform only through devices and software that you are authorized to use and that have not been jailbroken, rooted, modified, or otherwise altered in a manner that circumvents security controls or the intended operation of the Platform or your operating system. You are responsible for maintaining the security of your devices, including by keeping operating systems and applications up to date and protected against malware. We may restrict or deny access from devices or environments that we reasonably determine to be insecure, compromised, or non-compliant with these requirements.

Suspension and Termination

We may, in our sole discretion and without prior notice, suspend, restrict, deactivate, or terminate your Account or your access to all or part of the Platform if we believe that you have violated these Terms, the Privacy Policy, the Telehealth Informed Consent, or any applicable law; that your Account information is inaccurate, fraudulent, or incomplete; that your Account has been or may be compromised; that your continued access poses a risk to Vitto Meds, to the independent Providers, to licensed pharmacies, to other users, or to you; or for any other lawful reason, including prolonged inactivity. Suspension or termination of your Account does not relieve you of any payment obligations incurred before such action, and it does not by itself terminate your relationship with your Providers, which is governed by the Telehealth Informed Consent and applicable law. You may close your Account at any time by contacting support@vittomeds.com; however, because Vitto Meds's services are offered on a cash-pay basis and many are sold on auto-renewing subscriptions, closing your Account does not automatically cancel active subscriptions, which must be canceled separately and within the time period described in these Terms to avoid further charges.

IMPORTANT: VITTO MEDS OPERATES A TECHNOLOGY PLATFORM AND PROVIDES NON-CLINICAL, ADMINISTRATIVE SUPPORT ONLY. VITTO MEDS DOES NOT PRACTICE MEDICINE, AND ALL DIAGNOSES, PRESCRIPTIONS, AND MEDICAL DECISIONS ARE MADE BY INDEPENDENT, STATE-LICENSED PROVIDERS. THE PLATFORM IS NOT FOR MEDICAL EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY. DO NOT RELY ON YOUR ACCOUNT, THE PLATFORM, OR ANY MESSAGE SENT THROUGH IT FOR URGENT OR EMERGENCY CARE.

Vitto Meds LLC ("Vitto Meds," "we," "us," or "our") operates a technology platform that connects you with independent, state-licensed healthcare providers and affiliated professional medical groups. As more fully described in these Terms, Vitto Meds itself does not practice medicine, does not provide medical advice, and does not establish a provider–patient relationship with you. Vitto Meds's role is limited to providing the technology platform and non-clinical, administrative support. All consultations, evaluations, diagnoses, prescriptions, and other medical decisions are made solely by the independent providers, and any medications are dispensed by licensed U.S. pharmacies. The clinical services available through vittomeds.com are delivered by those independent providers using telehealth.

What Telehealth Is

Telehealth (also called telemedicine) means the delivery of healthcare services and the exchange of medical information using interactive audio, video, secure messaging, online intake questionnaires, and other electronic communications technologies, where you and your provider are in different physical locations. Through the Vitto Meds platform, telehealth may be used by your provider to gather your health history and bloodwork, evaluate whether a given protocol is appropriate for you, issue or decline to issue prescriptions, provide follow-up and monitoring, and otherwise manage your care across our weight loss (including clinician-supervised GLP-1 protocols such as compounded semaglutide and compounded tirzepatide), longevity and anti-aging (including peptide protocols such as NAD+, sermorelin, ipamorelin, and BPC-157), hormone therapy (including TRT and testosterone optimization), and sexual health (including ED treatments such as sildenafil and tadalafil) offerings. Some interactions occur in real time ("synchronous"), and others occur through the review of information you submit ("asynchronous" or "store-and-forward").

Eligibility

Telehealth services available through the platform are offered only to residents of the United States who are at least 18 years of age and who are seeking care for themselves. Services are provided on a cash-pay basis only; Vitto Meds and the independent providers do not accept commercial insurance or any federal or state healthcare program, including Medicare and Medicaid. You agree that you will not submit, and are not entitled to submit, any charge for these services to any insurer or government healthcare program for reimbursement. By using the clinical features of the platform, you represent and warrant that you meet these eligibility requirements and that the information you provide about your identity, residency, age, and health is true, accurate, and complete.

Separate Telehealth Informed Consent Required

Before any provider can evaluate you or deliver clinical services, you must separately review and agree to Vitto Meds's Telehealth Informed Consent, which governs the clinical relationship between you and your independent healthcare provider. The Telehealth Informed Consent is a distinct document from these Terms & Conditions and contains important information about the nature of telehealth care, your rights and responsibilities as a patient, and the limitations of remote care. By using the clinical features of the platform, you represent that you have read, understood, and agreed to the Telehealth Informed Consent, and that you are a U.S. resident at least 18 years of age seeking care for yourself. In the event of any conflict between these Terms and the Telehealth Informed Consent with respect to the clinical relationship, the Telehealth Informed Consent controls as to that clinical relationship.

Potential Benefits of Telehealth

Telehealth may offer a number of benefits, although outcomes vary by individual and are not guaranteed. Potential benefits include:

• Improved access to licensed providers without the need to travel to a physical office;
• Greater convenience, flexibility, and privacy in obtaining evaluation, treatment, and follow-up care;
• More efficient sharing of your health history, bloodwork, and other information with your provider; and
• The ability to receive ongoing monitoring and adjustments to a personalized protocol over time.

Potential Risks and Limitations of Telehealth

Telehealth also carries inherent risks and limitations that you should understand and accept before receiving care. These include, without limitation:

• Because your provider cannot conduct a hands-on physical examination, certain conditions may go undetected or may be evaluated less precisely than during an in-person visit;
• Information you provide may be incomplete or inaccurate, which could affect the assessment, the appropriateness of a protocol, or your provider's clinical decisions;
• Delays in evaluation, treatment, or follow-up could occur due to technology failures, connectivity problems, or other factors beyond Vitto Meds's or your provider's control;
• In rare cases, a recommended treatment may be ineffective for you or may produce adverse effects, including reactions that might be identified or managed more readily during in-person care; and
• Your provider may determine that telehealth is not appropriate for your situation and may decline to provide services or may direct you to seek in-person or emergency care.

Not a Substitute for In-Person Care in All Cases

Telehealth services provided through the platform are not appropriate for every condition or circumstance and are not a substitute for in-person medical care in all cases. The decision to provide care through telehealth rests solely with your independent provider, who may at any time conclude that your needs require an in-person evaluation, laboratory work, imaging, specialist referral, or other care that cannot be delivered remotely. You are responsible for maintaining a relationship with a local healthcare provider and for seeking in-person care when your condition warrants it.

TELEHEALTH SERVICES ARE NOT FOR MEDICAL EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, OR IF YOU BELIEVE YOU MAY HARM YOURSELF OR OTHERS, CALL 911 IMMEDIATELY OR GO TO THE NEAREST EMERGENCY ROOM. DO NOT USE THE VITTO MEDS PLATFORM, MESSAGING, OR ANY ONLINE COMMUNICATION TO REPORT OR SEEK CARE FOR AN EMERGENCY. VITTO MEDS AND THE INDEPENDENT PROVIDERS DO NOT MONITOR THE PLATFORM IN REAL TIME AND CANNOT RESPOND TO EMERGENCIES.

No Guarantee of Outcomes

Neither Vitto Meds nor the independent providers guarantee any particular result, diagnosis, prescription, or outcome from the use of telehealth services. Whether a given protocol is appropriate for you, and whether any prescription is issued, rests entirely within the independent clinical judgment of your provider, who may decline to prescribe or may discontinue treatment at any time. You acknowledge that individual responses to treatment vary and that no representation has been made to you that any treatment will be effective for your particular condition.

Security of Electronic Transmissions

Vitto Meds and the independent providers use reasonable administrative, technical, and physical safeguards designed to protect the confidentiality and security of the information transmitted through the platform. However, no method of electronic transmission or storage is completely secure, and we cannot and do not guarantee that any electronic communication or transmission is 100% secure or free from interception, unauthorized access, or error. There is a risk, however small, that information shared electronically could be accessed by unauthorized parties. By using telehealth services, you acknowledge and accept these inherent risks. Our handling of your personal and health information is further described in our Privacy Policy, which is incorporated into these Terms by reference.

Consent to Electronic Records and Communications

In connection with your clinical care, you consent to the electronic creation, transmission, storage, and delivery of your medical records, prescriptions, lab results, treatment instructions, notices, and other communications between you, your independent providers, the dispensing pharmacies, and the Vitto Meds platform. This includes communications delivered through your secure account, by email, and, where you have separately opted in, by text message. You agree to keep your contact information current, to maintain the confidentiality of your account credentials, and to access your messages and records promptly. You may request information about how to obtain copies of your records or withdraw this consent for future communications by contacting us at support@vittomeds.com or your provider as described in the Telehealth Informed Consent, though withdrawing consent may limit or prevent your continued use of the telehealth services.

SMS and Text Message Consent

Text messages are sent only when the optional SMS consent checkbox on the opt-in form is checked. Providing a phone number alone is not consent. Messages are customer-care communications about your request and appointments, and are not marketing messages. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help.

Questions

If you have questions about telehealth services or this section, you may contact us at support@vittomeds.com, or send legal notices by mail to Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873. These Terms are governed by the laws of the State of Delaware. This section was last updated June 24, 2026.

Vitto Meds LLC ("Vitto Meds") operates the technology platform available at vittomeds.com (the "Platform") and provides non-clinical, administrative, and technology support services. Vitto Meds does not practice medicine, does not employ or supervise the clinicians who treat you, and does not provide medical advice, diagnosis, or treatment. All consultations, evaluations, diagnoses, treatment decisions, and prescriptions are furnished by independent, state-licensed healthcare providers and the affiliated professional medical groups with which they practice (collectively, "Providers"). This Section explains the relationship between you and your Provider and the limits of Vitto Meds's role. The clinical relationship is governed separately by the Telehealth Informed Consent you accept before receiving care, and our handling of your health information is described in our Privacy Policy.

Providers Are Independent and Exercise Independent Medical Judgment

The Providers who review your information, conduct consultations, and issue prescriptions are independent professionals licensed in the state in which you are located. They are solely responsible for the medical services they provide and exercise their own independent medical judgment in your care. The provider–patient relationship is established between you and your Provider — not with Vitto Meds. Vitto Meds does not own, control, direct, or employ the professional medical groups or the Providers, and nothing on the Platform is a substitute for the professional judgment of a qualified clinician.

Your Provider determines, based on the information you supply, your bloodwork and any other diagnostics, applicable clinical guidelines, and their professional judgment, whether a particular treatment is appropriate for you. This applies across all of our service categories, including clinician-supervised weight-management (GLP-1) protocols, longevity and peptide protocols, hormone optimization and testosterone therapy, and sexual-health treatments.A Provider may, in their sole discretion, decline to prescribe any medication or treatment, may recommend an alternative, may require additional information, testing, or follow-up, or may determine that telehealth is not appropriate for your condition. Submitting a request, completing an intake questionnaire, or placing an order does not entitle you to receive any specific medication or treatment, and does not create a provider–patient relationship until a Provider accepts you for care.

Vitto Meds Does Not Influence Clinical Decisions

Vitto Meds does not interfere with, control, or influence the clinical decisions of any Provider. Vitto Meds does not pay or compensate Providers based on the number or type of prescriptions written, and no Provider is required to prescribe any product as a condition of participating on the Platform. The medications prescribed by your Provider are dispensed by independent, licensed U.S. pharmacies. Vitto Meds's role is limited to providing the technology and non-clinical administrative support that helps connect you with Providers and pharmacies and that supports the operation of your account, billing, and subscriptions.

Cash-Pay Services; No Insurance

All services and medications offered through the Platform are cash-pay only. Vitto Meds does not bill, accept, or process commercial health insurance, and does not accept Medicare, Medicaid, or any other federal or state healthcare program. You are responsible for the full cost of the consultations, treatments, and products you receive. Many products are offered on auto-renewing subscriptions; the billing, renewal, and cancellation terms that apply to those subscriptions are set out elsewhere in these Terms, and you should review them before enrolling.

No Guarantee of Treatment or Results

VITTO MEDS DOES NOT GUARANTEE THAT ANY CONSULTATION WILL RESULT IN A PRESCRIPTION, THAT ANY PARTICULAR MEDICATION OR TREATMENT WILL BE PRESCRIBED OR REMAIN AVAILABLE TO YOU, OR THAT ANY TREATMENT — INCLUDING WEIGHT-LOSS, LONGEVITY, HORMONE THERAPY, OR SEXUAL-HEALTH PROTOCOLS — WILL BE SAFE, EFFECTIVE, OR PRODUCE ANY PARTICULAR RESULT FOR YOU. INDIVIDUAL RESULTS VARY, AND OUTCOMES DESCRIBED ON THE PLATFORM OR IN ANY MARKETING MATERIALS ARE NOT PROMISES OR GUARANTEES OF YOUR EXPERIENCE.

Medical treatment carries inherent risks, including the risk of side effects and adverse reactions. Your Provider will discuss the material risks, benefits, and alternatives relevant to your care, and you should raise any questions or concerns with your Provider before starting, changing, or stopping any treatment.

Your Responsibilities

Safe and appropriate care depends on the accuracy and completeness of the information you provide. By using the Platform and receiving services, you agree that:

• You will provide accurate, current, and complete information about your identity, age, medical history, current medications and supplements, allergies, symptoms, and any other information requested during intake, consultations, and ongoing care, and you will promptly update that information when it changes.
• You will read, follow, and not exceed the dosing, usage, monitoring, and follow-up instructions provided by your Provider and the pharmacy, and you will not share, sell, or transfer any prescribed medication to any other person.
• You will promptly report to your Provider any side effects, adverse reactions, new symptoms, or changes in your health, and you will complete any bloodwork, lab testing, or follow-up visits your Provider requires.
• You confirm you are a U.S. resident, are at least 18 years of age, and are seeking treatment for yourself.
• You understand that providing false, incomplete, or misleading information may lead a Provider to make decisions that are not appropriate for you, may result in denial of treatment, and may cause harm for which Vitto Meds is not responsible.

You Remain Responsible for Your Overall Care

The services offered through the Platform are intended to address specific, defined health needs and are not a substitute for comprehensive medical care or for an ongoing relationship with a primary care provider. You remain responsible for managing your overall health. We strongly encourage you to establish and maintain a relationship with a local primary care provider, to share information about any treatment you receive through the Platform with your other healthcare professionals, and to seek in-person care when your condition warrants it. Telehealth has inherent limitations, and a Provider may determine that your needs are better served by in-person evaluation.

THE PLATFORM AND THE SERVICES ARE NOT FOR MEDICAL EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, OR BELIEVE YOU MAY HARM YOURSELF OR OTHERS, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY. DO NOT RELY ON THE PLATFORM, MESSAGING WITH A PROVIDER, OR CUSTOMER SUPPORT FOR URGENT OR EMERGENCY MEDICAL NEEDS.

If you have questions about your treatment, contact your Provider through the Platform. For non-clinical account, billing, or technical questions, you may reach Vitto Meds at support@vittomeds.com. Legal notices to Vitto Meds must be sent to support@vittomeds.com or to Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873. These Terms are governed by the laws of the State of Delaware, and were last updated June 24, 2026.

Vitto Meds LLC ("Vitto Meds") operates a technology platform and provides non-clinical, administrative support. Vitto Meds does not practice medicine, does not prescribe or dispense medication, and does not provide medical advice. Whether any medication is appropriate for you is a clinical decision made solely by an independent, state-licensed healthcare provider (or an affiliated professional medical group) with whom you establish a provider–patient relationship. That decision is governed by your separate Telehealth Informed Consent and by the provider's independent professional judgment, and a provider may decline to prescribe, may discontinue treatment, or may adjust your protocol at any time.

If, and only if, a provider determines that treatment is appropriate and issues a valid prescription, that prescription is transmitted to a licensed U.S. pharmacy for evaluation, dispensing, and fulfillment. The pharmacy independently reviews each prescription and may, in its discretion, decline to fill it. Vitto Meds does not control which pharmacy fills your prescription and does not guarantee that any particular medication, dosage, formulation, strength, or fill date will be available. Services are offered only to U.S. residents who are at least 18 years of age.

All services are cash-pay only. Vitto Meds does not accept commercial insurance or any federal or state healthcare program (including Medicare and Medicaid), and no prescription, medication, or service furnished through the platform may be submitted to any such payor for reimbursement. You are responsible for all amounts charged for the products and services you order.

Authorization to Share Health Information

To enable prescribing and dispensing, you authorize Vitto Meds, your provider, and the dispensing pharmacy to share among themselves the health and personal information reasonably necessary to evaluate, prepare, dispense, ship, and follow up on your treatment, including your prescription, intake responses, relevant bloodwork and clinical information, shipping address, and contact details. This authorization is in addition to, and operates together with, the terms of our Privacy Policy. Information is shared only as needed to provide the services you have requested.

Compounded Medications

Some treatments offered through the platform, including certain GLP-1 weight-loss protocols (for example, compounded semaglutide and compounded tirzepatide) and certain longevity, peptide, hormone, and sexual-health protocols, may be compounded medications. Compounded medications are prepared by a state-licensed compounding pharmacy that combines, mixes, or alters ingredients to create a medication tailored to an individual patient pursuant to a valid prescription. Compounded drugs are not reviewed or approved by the U.S. Food and Drug Administration (FDA) for safety, effectiveness, or manufacturing quality, and they are not the same as the corresponding brand-name products. A provider may prescribe a compounded medication only where clinically appropriate and permitted by law. If you have questions about whether a compounded medication is right for you, discuss them with your provider before starting treatment.

COMPOUNDED MEDICATIONS ARE NOT FDA-APPROVED. THE FDA DOES NOT REVIEW COMPOUNDED DRUGS FOR SAFETY OR EFFECTIVENESS BEFORE THEY ARE MARKETED. INDIVIDUAL RESULTS MAY VARY, AND NO SPECIFIC OUTCOME IS PROMISED OR GUARANTEED.

Controlled Substances

Certain treatments, including some hormone-therapy protocols such as testosterone optimization (for example, testosterone cypionate), involve medications that are regulated as controlled substances under federal and state law. These medications are prescribed only where a provider determines, consistent with applicable law and professional standards, that treatment is appropriate, and they are subject to additional dispensing, monitoring, quantity, and refill restrictions. You agree to use any such medication strictly as prescribed and acknowledge that diversion, misuse, or unlawful possession of a controlled substance is a crime and a material violation of these Terms that may result in termination of your access to the platform.

Refills, Substitutions, and Subscriptions

Many treatments are provided on an auto-renewing subscription, and any refills are dispensed only pursuant to a valid prescription and remain subject to the provider's ongoing clinical judgment and the pharmacy's review. A prescription does not guarantee that refills will be authorized or that a subscription will continue. Your provider or pharmacy may substitute a therapeutically appropriate medication, formulation, or strength where clinically suitable and permitted by law. The billing, renewal, cancellation, and refund terms that apply to subscriptions are set forth elsewhere in these Terms and are incorporated here by reference.

Packaging and Safe Storage

Depending on the medication and applicable law, your prescription may ship in packaging that is not child-resistant unless you specifically request child-resistant packaging. You may make such a request by contacting support@vittomeds.com or through your account before your order ships. Regardless of packaging, you are responsible for storing all medications safely.

KEEP ALL MEDICATIONS OUT OF THE REACH OF CHILDREN AND PETS. STORE MEDICATIONS AS DIRECTED ON THE LABEL. IF A CHILD, PET, OR OTHER PERSON INGESTS OR IS EXPOSED TO YOUR MEDICATION, CONTACT YOUR LOCAL POISON CONTROL CENTER OR EMERGENCY SERVICES (DIAL 911) IMMEDIATELY.

Use, Labeling, and No Transfer

Prescription medications are dispensed for your personal use only. You agree to use any medication strictly in accordance with the directions provided by your prescriber and the pharmacy and as set forth on the product labeling, package insert, and any accompanying instructions. You should read all labeling before use and contact your provider or pharmacy with any questions about your medication, its use, or its side effects.

• Do not transfer, give, sell, resell, or otherwise distribute your medication to any other person, including family members.
• Do not take medication that was prescribed for someone else, and do not exceed or alter the prescribed dose, frequency, or duration without direction from your provider.
• Store and dispose of medication as directed on the label and in accordance with applicable law; do not use medication after its expiration or beyond-use date.
• Inspect each shipment on arrival and contact support@vittomeds.com promptly if the medication appears damaged, tampered with, or incorrect.

THE SERVICES AND ANY MEDICATIONS FURNISHED THROUGH THE PLATFORM ARE NOT FOR USE IN A MEDICAL EMERGENCY. IF YOU EXPERIENCE A MEDICAL EMERGENCY, A SEVERE OR ALLERGIC REACTION, OR ANY OTHER URGENT MEDICAL CONDITION, STOP USING THE MEDICATION AND CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY. DO NOT RELY ON THE PLATFORM FOR EMERGENCY CARE.

Sharing, transferring, or reselling prescription medication is unlawful and dangerous and is a material violation of these Terms. Nothing in this Section creates any provider–patient or pharmacist–patient relationship with Vitto Meds; those relationships exist solely between you and the independent licensed providers and pharmacies who furnish your care and medications. Questions about these Terms may be directed to support@vittomeds.com, or to Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873.

Pharmacy Partners

Prescriptions issued through Vitto Meds may be filled by one of the following licensed pharmacy partners. Your clinician's prescription and the pharmacy's dispensing decision determine which pharmacy fills your order.

• Red Rock Compounding Pharmacy. 1240 East 100 South, Suite 220, St. George, UT 84790. Phone: 435-703-2900.
• Health Warehouse. 7107 Industrial Rd., Florence, KY 41042. Phone: 800-748-7001.
• Precision Medicine. 2657 Merrick Road, Bellmore, NY 11710. Phone: 516-833-6262.
• Triad Rx. 26258 Pollard Road, Daphne, AL 36526. Phone: 251-380-7630.

State Coverage

Currently offering services in all 50 states plus Washington D.C. Some services may not be available in all 50 states or Washington D.C. Subject to change.

THE VITTO MEDS PLATFORM AND SERVICES ARE NOT INTENDED FOR MEDICAL EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, OR IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY OR GO TO THE NEAREST EMERGENCY ROOM. DO NOT RELY ON THE PLATFORM, ON ANY MESSAGING OR INTAKE FEATURE, OR ON COMMUNICATIONS WITH PROVIDERS, VITTO MEDS, OR ANY PHARMACY FOR EMERGENCY MEDICAL NEEDS. CALLING OR MESSAGING THROUGH THE PLATFORM WILL NOT BRING EMERGENCY HELP TO YOUR LOCATION.

The Vitto Meds technology platform, including its messaging tools and online intake, is designed to facilitate non-emergency, asynchronous telehealth and wellness care across our service lines—weight management (including clinician-supervised GLP-1 protocols), longevity and peptide protocols, hormone therapy, and sexual health. It is not a substitute for emergency services and must never be used to seek emergency care. Examples of situations that require emergency care include, but are not limited to, chest pain or pressure, difficulty breathing, severe or sudden allergic reactions, suicidal or self-harming thoughts, signs of stroke, uncontrolled bleeding, loss of consciousness, severe abdominal pain, or any condition that could result in serious harm or death if not treated immediately.

If you are in the United States and are experiencing a behavioral health crisis, you may also call or text the 988 Suicide & Crisis Lifeline. In all other emergencies, call 911 or proceed to the nearest emergency department. Neither Vitto Meds LLC ("Vitto Meds") nor the independent, state-licensed healthcare providers and affiliated professional medical groups who deliver clinical care through the platform are able to address emergencies through the Services, and none of them will be liable for any delay in care that results from your use of the Services in an emergency. Vitto Meds operates the technology platform and provides non-clinical, administrative support only; Vitto Meds does not practice medicine and does not provide medical advice.

Educational Content Is Not Medical Advice

Information made available on vittomeds.com and through the Services—including articles, blog posts, product descriptions, protocol overviews, frequently asked questions, marketing materials, and other general content relating to weight management, longevity and peptide protocols, hormone therapy, and sexual health—is provided for general informational and educational purposes only. Such content is not medical advice, is not tailored to you, does not establish a provider–patient relationship, and is not a substitute for the professional judgment of a licensed clinician who has reviewed your individual history, symptoms, and bloodwork.

You should never disregard, avoid, or delay obtaining medical advice from a qualified healthcare professional because of something you have read or viewed on the platform. Statements regarding any product or protocol are general in nature, have not been evaluated by Vitto Meds as medical claims, and individual results vary. Only the independent, state-licensed healthcare providers who consult with you—not Vitto Meds—diagnose conditions, prescribe medications, and make medical decisions, and only those decisions are tailored to your specific circumstances. Prescriptions, where issued, are filled by licensed U.S. pharmacies. Your clinical relationship and the scope of clinical care are governed by the separate Telehealth Informed Consent, and your information is handled as described in our Privacy Policy.

Service Availability and Response Times

The Services are not monitored on a continuous, around-the-clock basis, and providers, support staff, and pharmacies are not available 24 hours a day, 7 days a week. Messages you send through the platform—whether to a provider or to Vitto Meds's non-clinical support team—are handled asynchronously and are generally reviewed and answered within one to two business days, and may take longer during weekends, holidays, periods of high volume, or as a result of factors outside our reasonable control. No response is guaranteed within any specific timeframe, and you should not assume that a message has been received or read until you receive a reply.

Because of these inherent limitations, the platform is not appropriate for time-sensitive or urgent clinical concerns. If your condition worsens, if you develop new or concerning symptoms, or if you need a faster response than asynchronous messaging can provide, contact your local healthcare provider, call 911, or seek in-person care. Non-clinical, administrative questions may be directed to support@vittomeds.com, and legal notices to Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873. These channels are likewise not monitored for emergencies and are subject to the same response limitations described above.

Vitto Meds LLC ("Vitto Meds," "we," "us," or "our") operates on a strictly cash-pay basis. By creating an account, requesting services, or purchasing any product or subscription through vittomeds.com (collectively, the "Platform") — including our weight-management (GLP-1) protocols, longevity and peptide protocols, hormone and testosterone optimization, and sexual-health treatments — you acknowledge and agree that you alone are financially responsible for all amounts owed in connection with the services and products you obtain, and that the payment terms described in this Section apply to every transaction, including amounts billed on auto-renewing subscriptions.

Cash-Pay Only; No Insurance Accepted

Vitto Meds does not accept, bill, or process any form of health insurance or third-party benefit coverage. We do not participate in, and will not submit claims to, any commercial or private health insurance plan, health maintenance organization (HMO), preferred provider organization (PPO), or any similar private benefit program. We likewise do not accept or bill any federal or state healthcare program, including but not limited to Medicare (Parts A, B, C, or D), Medicaid, TRICARE, CHAMPVA, the Veterans Health Administration, or any other government-funded or government-administered health benefit program.

All consultations, products, medications, and related services obtained through the Platform are purchased directly by you and paid for entirely out of pocket at the prices quoted to you at the time of purchase. Neither the independent, state-licensed healthcare providers and affiliated professional medical groups that deliver clinical services, nor the licensed U.S. pharmacies that dispense medications, will submit, or authorize the submission of, any claim for reimbursement to any insurer or government program on your behalf.

No Reimbursement; No Application Toward Deductibles or Out-of-Pocket Maximums

Because Vitto Meds operates outside of all insurance and government healthcare programs, you understand and agree that amounts you pay through the Platform are not eligible for reimbursement by, and will not be recognized by, any insurer or program. In particular, and without limitation, you acknowledge that:

• You cannot submit, and we will not provide claim forms or coding to support, any insurance claim, superbill, or request for reimbursement to any commercial insurer, Medicare, Medicaid, or other third-party payer for any consultation, product, medication, or fee paid through the Platform.
• Amounts you pay will not count toward, and cannot be applied to, any insurance or plan deductible, copayment, coinsurance, or annual or lifetime out-of-pocket maximum.
• Amounts you pay will not count toward, and cannot be applied to, your Medicare Part D true out-of-pocket (TrOOP) costs, and will not advance you through any Medicare Part D coverage phase, including the deductible, initial coverage, or catastrophic coverage stages.
• We make no representation that any payment is, or will be treated as, a qualified or reimbursable expense under any flexible spending account (FSA), health savings account (HSA), or health reimbursement arrangement (HRA); you are solely responsible for determining eligibility with your plan administrator and for any tax or compliance consequences.

If you are enrolled in Medicare, Medicaid, or any other federal or state healthcare program, you understand that the services offered through the Platform are furnished to you as a private-pay individual, are not covered by your program, and that you are obtaining and paying for them outside of that program. You should not rely on, and Vitto Meds does not provide, any coverage determination, prior authorization, or benefit verification of any kind.

Your Responsibility for All Fees

You are responsible for paying, in full and when due, all fees, charges, and applicable taxes associated with your use of the Platform. Depending on the services you select, these amounts may include, without limitation: membership, program, or platform fees payable to Vitto Meds; consultation and clinical service fees charged by the independent, state-licensed healthcare providers and professional medical groups; medication and dispensing fees charged by the licensed U.S. pharmacies; shipping, handling, and laboratory or bloodwork fees; and recurring charges under any subscription you enroll in. Prices are subject to change, and the amount you owe for any given order or billing cycle is the price disclosed to you at the time of that purchase or renewal.

For your convenience, Vitto Meds may collect and process certain fees on behalf of the independent providers, professional medical groups, and pharmacies as their authorized billing and administrative agent. Where Vitto Meds collects such amounts, it does so in a non-clinical, administrative capacity only; the collection of a provider or pharmacy fee by Vitto Meds does not create a provider–patient relationship with Vitto Meds, does not mean Vitto Meds is practicing medicine or providing medical advice, and does not alter your obligation to pay the full amount. Vitto Meds does not practice medicine and does not provide medical advice; the provider–patient relationship remains solely with the applicable independent provider, as further described in your separate Telehealth Informed Consent.

You authorize Vitto Meds and its payment processors to charge your designated payment method for all amounts you owe, including recurring subscription charges, and you represent that you are authorized to use the payment method you provide and agree to keep your payment information current and accurate. If a charge is declined, returned, or otherwise not honored, you remain responsible for the amount owed, and we may suspend or cancel your orders, subscriptions, or access to the Platform until payment is resolved. Except as expressly stated in these Terms or as required by applicable law, fees are non-refundable. Information about how your payment and related data are handled is described in our Privacy Policy.

PLEASE READ CAREFULLY. VITTO MEDS IS A CASH-PAY SERVICE. VITTO MEDS DOES NOT ACCEPT INSURANCE OF ANY KIND AND DOES NOT BILL MEDICARE, MEDICAID, OR ANY OTHER COMMERCIAL, FEDERAL, OR STATE HEALTHCARE PROGRAM. YOU ARE SOLELY RESPONSIBLE FOR PAYING ALL FEES IN FULL, INCLUDING PLATFORM, PROVIDER, CLINICAL SERVICE, AND PHARMACY FEES, AND NO AMOUNT YOU PAY MAY BE SUBMITTED FOR REIMBURSEMENT OR COUNTED TOWARD ANY DEDUCTIBLE, COPAY, COINSURANCE, OUT-OF-POCKET MAXIMUM, OR MEDICARE PART D TRUE OUT-OF-POCKET (TrOOP) COSTS.

Questions about charges may be directed to support@vittomeds.com, and legal notices to Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873. This Section is governed by the laws of the State of Delaware and is effective as of June 24, 2026.

Many of the products and services made available through Vitto Meds LLC ("Vitto Meds," "we," "us," or "our") on vittomeds.com are sold on an automatically renewing subscription basis (each, a "Subscription"). This includes, for example, weight-loss protocols (such as compounded semaglutide and compounded tirzepatide), longevity and peptide protocols (such as NAD+, sermorelin, ipamorelin, and BPC-157), hormone-optimization protocols (such as testosterone cypionate), and sexual-health treatments (such as sildenafil and tadalafil). Vitto Meds operates the technology platform and provides non-clinical, administrative, and billing support; all consultations, prescriptions, and medical decisions are made by independent, state-licensed healthcare providers and affiliated professional medical groups, and any prescription medication is dispensed by licensed U.S. pharmacies. When you enroll in a Subscription, you agree to the recurring billing terms described in this Section and disclosed to you at checkout.

All Vitto Meds services are cash-pay only. We do not accept commercial insurance or any federal or state healthcare program, including Medicare and Medicaid, and no portion of any charge is or will be submitted to such programs. Services are available only to U.S. residents who are at least 18 years of age.

How Auto-Renewal Works

When you sign up for a Subscription, the billing interval (for example, monthly, quarterly, or another recurring period) and the recurring price are disclosed to you on the checkout screen before you place your order. By completing your enrollment, you authorize Vitto Meds and its payment processors to automatically charge your designated payment method the then-current Subscription price, plus any applicable taxes and shipping or handling fees, at the start of each billing cycle. Your Subscription will continue to renew automatically at the disclosed interval and price, without further action or notice to you, until you cancel in accordance with the "How to Cancel" subsection below.

Subscription charges are billed in advance of each billing cycle and correspond to the medication, treatment plan, and any related non-clinical support services associated with that cycle. The renewal price may differ from any introductory, promotional, or first-order pricing; the price that applies to each renewal is the recurring price disclosed at checkout or otherwise communicated to you, as it may be updated under the "Price Changes" subsection below.

PLEASE READ CAREFULLY. BY ENROLLING IN AN AUTO-RENEWING SUBSCRIPTION, YOU AGREE THAT YOUR PAYMENT METHOD WILL BE AUTOMATICALLY CHARGED THE RECURRING SUBSCRIPTION PRICE, PLUS APPLICABLE TAXES AND SHIPPING, AT THE START OF EACH BILLING CYCLE, ON A CONTINUING BASIS, UNTIL YOU CANCEL. YOU WILL BE CHARGED FOR EACH BILLING CYCLE EVEN IF YOU DO NOT USE ALL OF THE SERVICES, DO NOT SCHEDULE OR COMPLETE A CONSULTATION, DO NOT REFILL OR TAKE YOUR MEDICATION, OR DO NOT OTHERWISE USE EVERYTHING INCLUDED IN YOUR SUBSCRIPTION DURING THAT CYCLE. IT IS YOUR RESPONSIBILITY TO CANCEL AT LEAST TWO (2) DAYS BEFORE YOUR NEXT RENEWAL DATE IF YOU DO NOT WISH TO BE CHARGED AGAIN.

Authorization to Store and Charge Your Payment Method

By providing a payment method in connection with a Subscription, you represent that you are authorized to use it, and you authorize Vitto Meds and its third-party payment processors to store your payment information and to charge that payment method (and any updated, replacement, or successor payment method, including card information automatically updated by your card network or issuer) for all recurring Subscription charges, renewals, applicable taxes, shipping and handling, and any other amounts you incur, until your Subscription is cancelled or you remove the payment method and we accept the change. If a charge is declined or cannot be completed, we may retry the charge, suspend or cancel your Subscription, and pause associated services and shipments until payment is successfully processed.

You are responsible for keeping your billing and payment information accurate and current. You can update your payment method through your account on vittomeds.com. Maintaining a valid payment method on file does not, by itself, change your renewal schedule; your Subscription continues to renew until cancelled regardless of whether your payment details change.

How to Cancel

You may cancel a Subscription at any time through your account settings on vittomeds.com or by contacting our team at support@vittomeds.com. To avoid being charged for the next billing cycle, you must cancel at least two (2) days before your next scheduled renewal date. Cancellations submitted on or after the renewal date, or fewer than two (2) days before it, will take effect at the end of the then-current billing cycle, and you will remain responsible for the charge already initiated for that cycle.

• Cancellation stops future renewals; it does not, by itself, entitle you to a refund of amounts already charged for the current or prior billing cycles, except as required by applicable law or as expressly provided in our refund or returns terms.
• Because the medications offered through the platform are prescription products dispensed by licensed U.S. pharmacies, shipments that have already been processed, filled, or shipped generally cannot be cancelled, returned, or refunded for safety and regulatory reasons.
• Cancelling a Subscription does not terminate the separate provider-patient relationship you may have with an independent, state-licensed provider, and it is not a substitute for any clinical decision to start, change, or stop treatment, which should be discussed with your provider. Vitto Meds does not practice medicine and does not make any such clinical decisions.

Price Changes

We may change Subscription prices, fees, and the products or services included in a Subscription from time to time. If we increase the recurring price of your Subscription, we will provide notice in advance of the change taking effect, as required by applicable law, using the email address or other contact information associated with your account. Any price change will apply to billing cycles that begin after the effective date of the change. If you do not agree to a price change, your sole remedy is to cancel your Subscription before the change takes effect, in accordance with the "How to Cancel" subsection above; your continued use of the Subscription after the effective date constitutes your acceptance of the new price.

Free Trials and Promotional Offers

If your Subscription begins with a free trial, discounted introductory period, or other promotional offer, the recurring full price will automatically apply, and your payment method will automatically be charged, at the end of the promotional period unless you cancel before it ends in accordance with the "How to Cancel" subsection above. The specific terms, duration, and conversion price of any such offer will be disclosed at the time you enroll, and those terms are incorporated into these Terms by reference. Promotional offers may be limited to new customers, may not be combined with other offers, and may be modified or withdrawn at any time.

Billing Authorization, Taxes, and Records

All charges are stated and processed in U.S. dollars and are exclusive of applicable taxes, which will be added where required. You authorize us to charge all applicable taxes to your payment method together with the Subscription charges. We may send you electronic receipts, renewal reminders, and billing-related communications at the email address or mobile number associated with your account; these communications are part of the service relationship and are not promotional. For more information about how we handle your information, please review our Privacy Policy.

If you believe you have been charged in error, contact us promptly at support@vittomeds.com, or send written notice to Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873, so that we can review and address the issue. These billing terms are governed by the laws of the State of Delaware and are subject to the remainder of these Terms & Conditions, including the dispute-resolution and binding arbitration provisions. This Section is effective as of June 24, 2026.

This section explains how to cancel your Subscription or other recurring Services and describes Vitto Meds's policies regarding refunds. It supplements, and should be read together with, the auto-renewal, billing, and subscription terms described elsewhere in these Terms & Conditions. Because the Services involve personalized, clinician-supervised health products and treatments that are prescribed by independent, state-licensed healthcare providers and dispensed by licensed U.S. pharmacies on a cash-pay basis, certain limitations on cancellation and refunds apply, and you should review this section carefully before placing an order or enrolling in any recurring plan. Vitto Meds operates the technology platform and provides non-clinical, administrative support only; Vitto Meds does not practice medicine, and all clinical decisions are made by the independent providers responsible for your care.

How to Cancel

You may cancel an auto-renewing Subscription or other recurring Service at any time using either of the following methods:

• Through your account portal. Log in to your account at vittomeds.com and follow the cancellation steps in your account or subscription-management settings.
• By contacting Support. Email our support team at support@vittomeds.com and request cancellation. So that we can locate and verify your account, please include the email address and name associated with your account.

We may take reasonable steps to confirm your identity before processing a cancellation request. A cancellation is not effective until it has been completed through your account portal or confirmed by our Support team. We recommend that you retain a copy of any cancellation confirmation for your records.

Cancellation Deadline to Avoid the Next Charge

TO AVOID BEING CHARGED FOR THE NEXT BILLING CYCLE, YOU MUST CANCEL AT LEAST TWO (2) DAYS (48 HOURS) BEFORE YOUR SCHEDULED RENEWAL OR PROCESSING DATE. IF YOU CANCEL LESS THAN 48 HOURS BEFORE THAT DATE, YOUR CANCELLATION WILL TAKE EFFECT AT THE END OF THE THEN-CURRENT PAID PERIOD, AND YOU WILL STILL BE CHARGED FOR — AND, WHERE APPLICABLE, RECEIVE — THE UPCOMING CYCLE THAT HAS ALREADY ENTERED PROCESSING. YOU ARE CHARGED AUTOMATICALLY FOR EACH BILLING CYCLE UNTIL YOU CANCEL, EVEN IF YOU DO NOT USE ALL OF THE SERVICES OR PRODUCTS INCLUDED IN THAT CYCLE.

Your renewal or processing date is the date on which we initiate the charge and begin preparing and fulfilling your next order, which may occur before your next shipment ships. You can view your upcoming renewal or processing date in your account portal. Because orders for personalized health products may enter clinical review by an independent provider, pharmacy processing, and fulfillment shortly after a charge is initiated, cancellations submitted inside the 48-hour window cannot stop a charge or order that is already in progress.

Access After Cancellation

When you cancel, you will not be enrolled in or charged for any future billing cycle that has not yet entered processing. Cancellation does not retroactively cancel a cycle for which you have already been charged. You will continue to have access to the Services, and to any product or treatment associated with the cycle you have already paid for, through the end of that paid period. Cancelling a Subscription does not, by itself, close your account or terminate your relationship with the independent, state-licensed healthcare providers or affiliated professional medical group responsible for your care. If you wish to discontinue treatment, you should also consult with your provider, as stopping certain protocols may have clinical implications that only your provider can address.

Refund Policy

GIVEN THE PERSONALIZED NATURE OF THE HEALTH PRODUCTS AND SERVICES OFFERED THROUGH THE PLATFORM, ALL FEES ARE GENERALLY NON-REFUNDABLE ONCE CHARGED, INCLUDING FEES FOR CONSULTATIONS, EVALUATIONS, MEMBERSHIPS, AND PERSONALIZED OR COMPOUNDED MEDICATIONS THAT HAVE BEEN PRESCRIBED, COMPOUNDED, DISPENSED, OR SHIPPED. WE DO NOT PROVIDE PRORATED OR PARTIAL REFUNDS FOR UNUSED PORTIONS OF A PAID PERIOD, AND YOU ARE CHARGED FOR EACH BILLING CYCLE EVEN IF YOU DO NOT USE ALL OF THE SERVICES OR PRODUCTS INCLUDED IN THAT CYCLE. BECAUSE THE SERVICES ARE CASH-PAY ONLY, VITTO MEDS DOES NOT BILL OR ACCEPT COMMERCIAL INSURANCE OR ANY FEDERAL OR STATE HEALTHCARE PROGRAM, AND NO REFUND OR REIMBURSEMENT WILL BE SUBMITTED TO ANY SUCH PAYER ON YOUR BEHALF.

Compounded and prescription medications cannot be returned, reused, or resold once they have been dispensed or shipped, including for reasons of safety, sanitation, and applicable law. For this reason, we are generally unable to offer refunds for such products after a charge has been processed, regardless of whether the product has been opened or used. This includes medications associated with our weight-management, longevity, hormone-therapy, and sexual-health offerings.

Refunds Where You Are Ineligible or Your Request Is Declined

If, after you are charged, an independent healthcare provider determines that you are not clinically eligible for the requested treatment, or your order or request is otherwise declined or cannot be fulfilled before the product is prescribed, compounded, dispensed, or shipped, you will receive a refund of the amount charged for that order, less any non-refundable consultation or evaluation fee that may apply and that is disclosed to you at the time of purchase. A clinical determination that a particular treatment is not appropriate for you is a medical decision made solely by the independent provider and is not made by Vitto Meds.

How Refunds Are Issued

When a refund is due, it will be issued to the original payment method used for the purchase. Refunds may take several business days to process and appear on your statement, depending on your bank or card issuer. If you believe you are entitled to a refund or have a question about a charge, please contact us at support@vittomeds.com before disputing the charge with your bank or card issuer, and we will work with you to resolve the matter.

Your Statutory Rights and Governing Law

Nothing in this section limits any non-waivable rights you may have under applicable law, including any state auto-renewal, automatic-renewal, or consumer-protection statutes. Where applicable law requires a refund or cancellation right that differs from the policies above, we will honor that law. This section is governed by the laws of the State of Delaware, consistent with the governing-law and dispute-resolution provisions of these Terms & Conditions. The clinical relationship between you and the independent providers is further described in the Telehealth Informed Consent, and our handling of your personal information in connection with cancellations and refunds is described in our Privacy Policy. Questions about cancellations or refunds may be sent to support@vittomeds.com, and formal legal notices to support@vittomeds.com or Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873.

By placing an order, enrolling in a program, or activating a subscription through vittomeds.com, you agree to pay all fees, charges, and applicable taxes for the products and services you select, in the amounts and at the times presented to you during checkout and in your account. The prices, fees, and billing terms displayed at the point of purchase (including any one-time charges, recurring subscription charges, consultation or membership fees, shipping costs, and surcharges) form part of these Terms and are incorporated by reference. Vitto Meds LLC ("Vitto Meds") operates the technology platform and provides non-clinical, administrative support; it does not practice medicine or provide medical advice. The fees you pay may include both platform and administrative amounts charged by Vitto Meds and clinical, pharmacy, or product amounts that Vitto Meds collects on behalf of the independent, state-licensed providers, affiliated professional medical groups, and licensed U.S. pharmacies who furnish your consultations, prescriptions, and medications. All services are cash-pay only. Vitto Meds does not accept commercial insurance or any federal or state healthcare program, including Medicare and Medicaid, and no fee paid to or through Vitto Meds is eligible for insurance reimbursement or third-party payer submission by Vitto Meds. Charges for the services described in these Terms may relate to any of Vitto Meds's offerings, including clinician-supervised weight-loss protocols, longevity and peptide protocols, hormone therapy, and sexual-health treatments.

Pricing and Price Changes

We may establish, modify, or discontinue prices, fees, plans, promotions, discounts, and product offerings at any time in our sole discretion. Pricing displayed on the website is subject to change, and the price applicable to a given order is the price in effect at the time that order is placed and accepted. Price changes do not apply retroactively to charges that have already been processed. For products and services billed on a recurring or subscription basis, any change to your recurring price will apply prospectively to future billing cycles, and we will provide notice of a price change before it takes effect as required by applicable law, together with information on how to cancel if you do not wish to continue at the new price. If you do not cancel before the change becomes effective, your continued enrollment and the next charge to your Payment Method will constitute acceptance of the revised price. We are not obligated to honor pricing that results from typographical, technical, or pricing errors, and we reserve the right to cancel or correct any order affected by such an error, even after the order is confirmed.

Authorization to Charge Your Payment Method

You must provide a current, valid, and accepted method of payment, which may include a credit card, debit card, or other payment instrument we make available (your "Payment Method"). Payments are processed through one or more third-party payment processors, and your use of those services may be subject to the processor's own terms and privacy practices. By providing a Payment Method and completing a purchase, you authorize Vitto Meds and its payment processor to store your payment credentials and to charge your Payment Method for all amounts due, including:

• one-time charges for products, consultations, lab work, shipping, taxes, and other services you select at checkout;
• all recurring charges associated with any subscription, membership, or auto-renewing program you enroll in, at the then-current price and billing frequency, until you cancel in accordance with these Terms;
• any outstanding balances, re-billing attempts on a previously declined charge, and applicable taxes, surcharges, or fees; and
• any other amounts you authorize, such as changes to your treatment plan, dosage, or product that are made by your independent provider and that affect the price of your order.

This authorization remains in effect for as long as you maintain an active order, account, or subscription with us and until you cancel the applicable subscription or all amounts owed have been paid in full. Where your subscription auto-renews, the recurring billing terms, renewal interval, and cancellation requirements are described in the Subscriptions and Automatic Renewal section of these Terms, which you should read together with this section.

IMPORTANT — AUTO-RENEWING SUBSCRIPTIONS: MANY VITTO MEDS PRODUCTS AND SERVICES ARE SOLD ON AUTOMATICALLY RENEWING SUBSCRIPTIONS. UNLESS AND UNTIL YOU CANCEL, YOUR PAYMENT METHOD WILL BE CHARGED THE THEN-CURRENT PRICE AT THE START OF EACH BILLING CYCLE ON A RECURRING BASIS, AND YOU WILL BE CHARGED EVEN IF YOU DO NOT USE, ACTIVATE, OR RECEIVE ALL OF THE PRODUCTS OR SERVICES INCLUDED IN YOUR PLAN DURING THAT CYCLE. YOU MUST CANCEL AT LEAST FORTY-EIGHT (48) HOURS BEFORE YOUR NEXT RENEWAL DATE TO AVOID BEING CHARGED FOR THE UPCOMING BILLING CYCLE. CANCELLATIONS TAKE EFFECT AT THE END OF THE THEN-CURRENT BILLING PERIOD, AND CHARGES ALREADY INCURRED ARE NONREFUNDABLE EXCEPT AS REQUIRED BY LAW.

Taxes

You are responsible for all sales, use, excise, and other taxes, duties, and governmental assessments associated with your purchases, except for taxes based on Vitto Meds's net income. Where required, applicable taxes are calculated based on the information you provide (including your billing and shipping address) and are added to the amount charged to your Payment Method. If the applicable tax rate or your tax status changes, the tax amount applied to your future charges may change accordingly without separate notice.

Failed, Declined, or Disputed Payments

You are responsible for keeping your Payment Method, billing information, and account details accurate and up to date. If a charge is declined, returned, reversed, or otherwise not successfully processed, we and our payment processor may retry the charge, and we may, in our discretion, suspend, pause, downgrade, or cancel your order, subscription, access to the platform, or fulfillment of products and services until payment is received and all outstanding amounts are resolved. Suspension or cancellation for non-payment does not relieve you of your obligation to pay amounts already due, and it does not by itself terminate any relationship you have with your independent provider. To the extent permitted by applicable law, we may charge interest or fees on past-due balances, recover reasonable costs of collection, and decline to provide further products or services to accounts with an unpaid balance. If you believe a charge is incorrect, you should contact us at support@vittomeds.com before initiating a chargeback so that we can attempt to resolve the matter; for legal notices, contact us at support@vittomeds.com or Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873.

Your Payment Representations

By submitting a Payment Method, you represent and warrant that you are at least eighteen (18) years of age, are a resident of the United States, and are the authorized holder of, or are otherwise legally authorized to use, the Payment Method you provide, and that the billing information you supply is true, accurate, and complete. You agree to promptly update your account if your Payment Method expires, is replaced, or otherwise changes. Your use of our services is also subject to our Privacy Policy, which describes how we and our payment processor handle the information associated with your transactions. These payment terms are governed by the laws of the State of Delaware, consistent with the governing-law provisions of these Terms, and are effective as of June 24, 2026.

Vitto Meds sends customer-care text messages only when you submit the opt-in form and check the optional SMS consent box. The checkbox is unchecked. Checking it is not required to submit. Entering a phone number is not consent to receive texts. Visiting the website is not consent to receive texts. Messages may include inquiry follow-up and appointment scheduling. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help, or email support@vittomeds.com. Reply START to resubscribe. START and YES only resubscribe someone who already opted in on this form and later texted STOP. Consent is not a condition of purchase.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. Text messaging originator opt-in data and consent are not sold or shared with third parties for their own promotional or marketing purposes.

By creating an account, completing an intake or medical history form, placing an order, enrolling in a subscription, or otherwise using the services offered through vittomeds.com (the "Services"), you consent to receive Communications and to transact electronically with Vitto Meds LLC ("Vitto Meds," "we," "us," or "our") and with the independent, state-licensed healthcare providers, affiliated professional medical groups, licensed pharmacies, and service partners with whom you interact through the platform. This consent applies to all agreements, notices, disclosures, statements, records, authorizations, consents, and other communications that we or they provide to you, or that you submit to us, in connection with your account, your transactions, and the Services (collectively, "Communications").

Your consent is given under the federal Electronic Signatures in Global and National Commerce Act (the "E-SIGN Act") and applicable state law. You agree that any Communication delivered to you electronically satisfies any legal requirement that the Communication be provided to you in writing, and that your electronic acceptance, click-through assent, electronic submission of intake information, or continued use of the Services constitutes your legally binding electronic signature.

How We Deliver Communications

We may provide Communications to you by one or more of the following methods: (a) by email to the address associated with your account; (b) by posting the Communication on vittomeds.com or within any Vitto Meds mobile application; (c) by making the Communication accessible through your account dashboard or secure message center; (d) by text message to a mobile number you have provided, where you have separately consented to text messaging; or (e) by any other electronic means we reasonably select. Communications posted to the website or app, or sent to your email address, are deemed received by you when sent or posted, whether or not you have actually accessed or read them.

The categories of Communications covered by your consent include, without limitation: these Terms & Conditions and any amendments; the separate Telehealth Informed Consent and other clinical disclosures, consents, and authorizations; the Privacy Policy and other privacy notices; intake confirmations and provider messages routed through the platform; order confirmations, receipts, shipping and refill notices, and subscription, auto-renewal, and renewal-reminder disclosures; account, billing, payment, and security notices; and customer-service and legal notices.

Communications relating to your clinical care, evaluation, diagnosis, prescriptions, and treatment are provided by the independent, state-licensed healthcare providers, affiliated professional medical groups, and licensed pharmacies responsible for your care, not by Vitto Meds. Vitto Meds operates the technology platform and provides non-clinical, administrative support; Vitto Meds does not practice medicine, does not provide medical advice, and is not a party to the provider-patient relationship, which is solely between you and your providers.

Hardware and Software Requirements

To access, view, and retain Communications electronically, you will need: a device with internet access; a current version of a standard web browser that supports current security protocols; a valid, active email account capable of receiving email; software capable of viewing and saving PDF files; and sufficient storage space or a printer to save or print copies of Communications for your records. By consenting, you confirm that you have access to the hardware and software described above and the ability to receive, open, and retain electronic Communications.

Keeping Your Contact Information Current

You are responsible for providing and maintaining a true, accurate, current, and complete email address and other contact information, and for keeping that information up to date through your account settings or by contacting us at support@vittomeds.com. You agree to promptly notify us of any change to your email address or mobile number. We are not responsible for any Communication that is not delivered, or that is delayed or misdirected, because your contact information is inaccurate or out of date, or because your email provider, spam filter, carrier, or device prevents delivery.

Requesting Paper Copies

You may request a paper copy of any Communication we have provided to you electronically by writing to us at support@vittomeds.com or Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873. We may charge a reasonable fee for paper copies to the extent permitted by law. Requesting a paper copy of a particular Communication does not, by itself, withdraw your consent to receive Communications electronically.

Withdrawing Your Consent

You have the right to withdraw your consent to receive Communications electronically at any time by contacting us at support@vittomeds.com and identifying the account for which consent is being withdrawn. Any withdrawal of consent will be effective only after we have had a reasonable period of time to process your request and will not affect the legal validity or enforceability of Communications provided to you before the withdrawal takes effect.

PLEASE READ CAREFULLY. THE SERVICES ARE PROVIDED ELECTRONICALLY AND REQUIRE YOUR CONSENT TO ELECTRONIC COMMUNICATIONS. IF YOU WITHDRAW, OR DECLINE TO PROVIDE, YOUR CONSENT TO TRANSACT WITH US ELECTRONICALLY, WE MAY SUSPEND, LIMIT, OR TERMINATE YOUR ACCESS TO AND USE OF THE SERVICES, INCLUDING THE ABILITY TO PLACE OR RENEW ORDERS, COMMUNICATE WITH YOUR INDEPENDENT HEALTHCARE PROVIDERS THROUGH THE PLATFORM, AND MANAGE ANY AUTO-RENEWING SUBSCRIPTION. WITHDRAWING YOUR CONSENT DOES NOT RELIEVE YOU OF ANY OBLIGATION TO PAY AMOUNTS YOU ALREADY OWE.

SMS and Text Message Communications

Text messages are sent only when the optional checkbox on the opt-in form is checked. Providing a phone number is not consent. The messages are customer care about your request and appointments. They are not marketing messages. Message frequency varies, and message and data rates may apply. Reply STOP to opt out, or HELP for help.

This consent to electronic Communications is effective as of June 24, 2026 and remains in effect for as long as you use the Services or maintain an account with us, unless and until withdrawn as described above. It is governed by the laws of the State of Delaware, consistent with the governing-law provisions of these Terms.

Your privacy matters to us. Our collection, use, disclosure, retention, and protection of information about you in connection with the Vitto Meds website at vittomeds.com, our mobile and web applications, and the related services (collectively, the Services) are governed by our Privacy Policy, which is hereby incorporated into these Terms & Conditions by reference and forms a part of these Terms. By accessing or using the Services, you acknowledge that you have read and understood the Privacy Policy, and you consent to the practices it describes. To the extent there is a direct conflict between these Terms and the Privacy Policy with respect to the handling of your information, the Privacy Policy controls as to that subject matter.

The Privacy Policy explains, among other things, the categories of information we collect (including information you provide directly, information collected automatically through cookies and similar technologies, and information we receive from third parties), how and why we use that information, the circumstances under which we may share it, your privacy choices and rights, and how you may exercise them. We encourage you to review the Privacy Policy carefully so that you understand how your information is collected and used in connection with the Services.

Clinical Information and HIPAA

Vitto Meds operates the technology platform and provides non-clinical, administrative support; we do not practice medicine and do not provide medical advice. All consultations, diagnoses, prescriptions, and medical decisions — including those relating to weight-management (such as compounded semaglutide or tirzepatide), longevity and peptide protocols, hormone and testosterone optimization, and sexual-health treatments — are made by independent, state-licensed healthcare providers and affiliated professional medical groups, and medications are dispensed by licensed U.S. pharmacies. The clinical information that these independent providers, professional medical groups, and pharmacies create, receive, maintain, or transmit about you in the course of providing care to you — including your protected health information (PHI) — is governed by their own Notice of Privacy Practices under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (HIPAA), and not solely by our Privacy Policy. Those providers and pharmacies are the covered entities responsible for your PHI in connection with your treatment, and Vitto Meds may handle certain of that information as their business associate. You should review each applicable provider's, medical group's, or pharmacy's Notice of Privacy Practices to understand how your PHI is used and disclosed and to learn about your rights with respect to that information.

The provider–patient relationship, and the privacy protections that attach to it, exist with the independent licensed providers, not with Vitto Meds. The clinical relationship and your authorizations relating to the use and disclosure of your health information for treatment are further described in our separate Telehealth Informed Consent, which you should also review.

Some information you provide in connection with the Services — for example, certain account, billing, and general support data — may not constitute PHI under HIPAA and is instead handled in accordance with our Privacy Policy. Because the Services are cash-pay only and Vitto Meds does not bill commercial insurance or any federal or state healthcare program, we do not collect or process insurance eligibility or claims information for these Services.

If you have questions about how your information is handled, you may contact us at support@vittomeds.com, or by mail at Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873 for legal and privacy notices. Requests concerning your clinical information or PHI may need to be directed to the applicable independent provider, professional medical group, or pharmacy, as described in their respective Notices of Privacy Practices.

The Services — including the vittomeds.com website, our mobile and web applications, the underlying technology platform, software, source and object code, application programming interfaces, databases, user interfaces, designs, layouts, graphics, photographs, illustrations, videos, audio, text, articles, educational and wellness materials, intake questionnaires, and treatment-program descriptions, and all other content and materials we make available (collectively, the Vitto Meds Materials) — are owned by Vitto Meds LLC (Vitto Meds) or our licensors and are protected by United States and international copyright, trademark, trade-dress, patent, trade-secret, and other intellectual-property and proprietary-rights laws. As between you and Vitto Meds, Vitto Meds and its licensors retain all right, title, and interest in and to the Vitto Meds Materials. Vitto Meds operates the technology platform and provides non-clinical, administrative support only; it does not practice medicine or provide medical advice.

The Vitto Meds Materials do not include the prescriptions, clinical notes, diagnoses, treatment plans, or other medical content generated by the independent, state-licensed healthcare providers and affiliated professional medical groups who deliver clinical care, or content owned by the licensed U.S. pharmacies that dispense medications. Your provider–patient relationship is with those independent providers, not Vitto Meds. Those parties retain rights in their own materials, and your rights with respect to that clinical content are governed by the Telehealth Informed Consent and our Privacy Policy.

Trademarks and Brand

Vitto Meds, Vitto Meds, vittomeds.com, the Vitto Meds logo, and all related names, logos, product and service names, designs, taglines, and slogans are trademarks, service marks, or trade dress of Vitto Meds LLC or its affiliates (the Vitto Meds Marks). You may not use the Vitto Meds Marks without our prior written permission. All other names, logos, product and service names, designs, and slogans appearing on or through the Services — including those of independent providers, professional medical groups, pharmacies, and other third parties — are the trademarks of their respective owners, and their appearance on the Services does not imply any affiliation with, sponsorship by, or endorsement of Vitto Meds.

Limited License to You

Subject to your continued compliance with these Terms, Vitto Meds grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services and to view, download, and print the Vitto Meds Materials solely for your own personal, non-commercial use in connection with receiving and managing the wellness and telehealth services offered to you as a U.S. resident age 18 or older. This license does not grant you any ownership interest in the Vitto Meds Materials, and it terminates automatically if you breach these Terms or if your access to the Services is suspended or terminated.

Except as expressly permitted by this license or by applicable law, you may not, and you may not permit any third party to:

• copy, reproduce, republish, distribute, publicly display or perform, frame, mirror, post, transmit, sell, license, rent, lease, or otherwise commercially exploit any portion of the Vitto Meds Materials;
• modify, translate, adapt, or create derivative works based on the Vitto Meds Materials or the Services;
• reverse engineer, decompile, disassemble, decrypt, or otherwise attempt to derive the source code, structure, or underlying ideas of any software or technology comprising the Services, except to the limited extent this restriction is prohibited by applicable law;
• remove, obscure, or alter any copyright, trademark, or other proprietary-rights notice contained in or accompanying the Vitto Meds Materials;
• use any robot, spider, scraper, crawler, or other automated means to access, monitor, index, or copy the Services or Vitto Meds Materials, or otherwise collect or harvest data from the Services without our prior written consent; or
• use the Vitto Meds Materials or Services to build, train, or improve any competing product, service, dataset, or machine-learning or artificial-intelligence model.

Your Content and License to Vitto Meds

In the course of using the Services, you may submit or upload information and materials — such as intake-questionnaire responses, photographs, body-measurement or weight data, messages, reviews, and other content (collectively, User Content). As between you and Vitto Meds, you retain ownership of your User Content. You grant Vitto Meds a worldwide, royalty-free, sublicensable license to host, store, reproduce, format, route, and transmit your User Content as necessary to operate and provide the Services, including to make it available to the independent providers, professional medical groups, and licensed pharmacies who deliver your care and to fulfill our non-clinical, administrative functions. Our handling of any User Content that constitutes protected health information or other personal data is governed by the Telehealth Informed Consent and the Privacy Policy. You represent that you have all rights necessary to submit your User Content and that it does not infringe or violate the rights of any third party.

Feedback

If you choose to send us comments, suggestions, ideas, or other feedback about the Services (Feedback), you grant Vitto Meds a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, and transferable license to use, reproduce, modify, and otherwise exploit the Feedback for any purpose, without any obligation, attribution, or compensation to you. Feedback is provided voluntarily and will be treated as non-confidential and non-proprietary.

Copyright Complaints (DMCA)

Vitto Meds respects the intellectual-property rights of others and expects users of the Services to do the same. If you believe that material accessible on or through the Services infringes your copyright, you may submit a written notice to our designated agent under the Digital Millennium Copyright Act. Your notice must include: (a) a physical or electronic signature of the copyright owner or a person authorized to act on its behalf; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate it; (d) your contact information, including address, telephone number, and email; (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf. We may, in appropriate circumstances and in our discretion, disable or terminate the accounts of users who are repeat infringers. Notices may be sent to our designated agent at support@vittomeds.com or by mail to Vitto Meds LLC, Attn: Copyright Agent, 144 Belmont Dr, Somerset, NJ 08873.

Reservation of Rights

All rights not expressly granted to you in these Terms are reserved by Vitto Meds and its licensors. No license or right is granted to you by implication, estoppel, or otherwise, except as expressly set forth in this Section. Any unauthorized use of the Vitto Meds Materials or the Vitto Meds Marks terminates the license granted above and may violate applicable intellectual-property laws. To request permission to use any of the Vitto Meds Materials or Vitto Meds Marks beyond the scope of this license, contact us at support@vittomeds.com or by mail at Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873. For general assistance, contact support@vittomeds.com.

The Services may allow you to submit, post, upload, transmit, or otherwise make available text, photographs, images, messages, product reviews, ratings, testimonials, comments, and other materials (collectively, User Content). You are solely responsible for all User Content you provide and for the consequences of submitting it, including its accuracy, legality, and reliability. By making any User Content available through or in connection with the Services, you affirm that you own it or otherwise have all rights, licenses, consents, and permissions necessary to submit it and to grant the license described below.

Protected health information is treated differently. Information you exchange with the independent, state-licensed healthcare providers and affiliated professional medical groups for the purpose of consultation, diagnosis, treatment, or care — including your clinical intake responses, medical and health history, bloodwork and lab results, and provider messaging (collectively, your Health Information) — is not treated as User Content under this Section. Vitto Meds operates the technology platform and provides non-clinical, administrative support; it does not practice medicine or provide medical advice, and your provider–patient relationship is with the independent providers, not with Vitto Meds. Your Health Information is governed by our Privacy Policy, our Telehealth Informed Consent, and applicable law, including HIPAA where it applies. Nothing in this Section grants Vitto Meds any license to use your Health Information beyond what those documents and applicable law permit.

License You Grant to Vitto Meds

Except for your Health Information as described above, you grant Vitto Meds LLC a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, fully paid-up, transferable, and sublicensable (through multiple tiers) license to host, store, use, reproduce, modify, adapt, create derivative works from, publish, publicly perform, publicly display, distribute, and otherwise exploit your User Content, in whole or in part, in any media or formats now known or later developed. We may use this license to operate, provide, maintain, analyze, secure, and improve the Services and our products; to develop new features and offerings; and, where you have submitted content such as reviews or testimonials, to publish, promote, and market the Services and our weight loss, longevity, hormone therapy, and sexual health offerings. This license continues even if you stop using the Services, and survives termination of these Terms to the extent reasonably necessary for the purposes described here.

Your Representations and Warranties

With respect to each item of User Content you submit, you represent and warrant that:

• you own or otherwise control all rights to the User Content and have the authority to grant the license set forth above;
• the User Content is accurate and not misleading, and submitting it does not violate these Terms, applicable law, or any third party's rights, including intellectual-property, privacy, publicity, or contractual rights;
• the User Content does not contain any other person's protected health information or personal information that you are not authorized to disclose; and
• the User Content is not unlawful, defamatory, obscene, harassing, threatening, infringing, fraudulent, or otherwise objectionable, and does not contain viruses, malware, or other harmful code.

Removal and No Obligation to Monitor

We have no obligation to monitor, screen, edit, or store User Content, but we reserve the right to do so. We may, in our sole discretion and without notice or liability to you, refuse to accept, remove, edit, disable access to, or delete any User Content at any time and for any reason, including User Content we believe violates these Terms or our policies, or that we determine is otherwise objectionable. We are not responsible for backing up or retaining any User Content, and you are solely responsible for maintaining your own copies.

Public Forums and Third-Party Content

If the Services include any public or community-facing area in which User Content may be displayed to others — such as published reviews, ratings, testimonials, or comment areas — you understand that any User Content you submit there may be read, collected, copied, or used by others, and you submit it at your own risk. User Content does not reflect the views of Vitto Meds and is not endorsed, verified, or adopted by us. Vitto Meds is not responsible or liable for any User Content posted by you or by any third party, including for the accuracy, legality, or appropriateness of such content, and we expressly disclaim any liability arising from your or any third party's User Content or from your reliance on it. Health-related statements appearing in User Content — including descriptions of experiences with GLP-1, peptide, hormone therapy, or sexual health protocols — are personal opinions, are not medical advice, reflect individual experiences that may not be typical, and should not be relied upon in place of consultation with an independent, state-licensed healthcare provider.

VITTO MEDS DOES NOT CONTROL, ENDORSE, OR ASSUME RESPONSIBILITY FOR ANY USER CONTENT, AND USER CONTENT DOES NOT REPRESENT THE VIEWS OR OPINIONS OF VITTO MEDS. VITTO MEDS EXPRESSLY DISCLAIMS ALL LIABILITY ARISING OUT OF OR RELATING TO ANY USER CONTENT, AND YOU ACCESS AND RELY ON ANY USER CONTENT, INCLUDING IN ANY PUBLIC OR COMMUNITY AREA OF THE SERVICES, SOLELY AT YOUR OWN RISK.

Testimonials and Reviews

Where you submit a review, rating, or testimonial about the Services or about a weight loss, longevity, hormone therapy, or sexual health protocol, you agree that we may display it together with your first name, last initial, and general location, and that we may edit it for length or clarity without altering its substance. Any results, outcomes, or experiences you describe are your own and are not a promise or guarantee of any particular result, which depends on individual factors, bloodwork, and the clinical judgment of your independent provider.

Feedback

If you send us suggestions, ideas, enhancement requests, or other feedback about the Services (Feedback), you agree that we may use it without restriction or compensation to you, and you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate such Feedback into the Services and our products in any manner we choose. Feedback is considered non-confidential and non-proprietary.

Questions about User Content or requests to remove content may be directed to support@vittomeds.com, or by mail to Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873. Legal notices may be sent to support@vittomeds.com. These provisions are governed by the laws of the State of Delaware and are effective as of June 24, 2026.

Your access to and use of the vittomeds.com website, mobile experiences, and related technology platform (collectively, the Platform) is conditioned on your continued compliance with this Section and the rest of these Terms & Conditions. The Platform is operated by Vitto Meds LLC (Vitto Meds, we, us, or our), which provides the technology platform and non-clinical, administrative support, and which connects you with independent, state-licensed healthcare providers and affiliated professional medical groups. Vitto Meds does not practice medicine and does not provide medical advice; all consultations, evaluations, diagnoses, prescriptions, and clinical decisions are made by those independent providers, and any prescribed medications are dispensed by licensed U.S. pharmacies. You agree to use the Platform only for its intended, lawful purposes and only in a manner consistent with these Terms, our Privacy Policy, and the Telehealth Informed Consent that governs your relationship with those independent providers.

Prohibited Conduct

When accessing or using the Platform, you agree that you will not, and will not attempt to, permit, encourage, or assist any third party to:

• Use the Platform for any unlawful, fraudulent, deceptive, or unauthorized purpose, or in violation of any applicable federal, state, or local law, rule, or regulation, including laws governing telehealth, controlled substances, compounded or prescription medications, consumer protection, auto-renewing subscriptions, and the privacy of health information;
• Impersonate or misrepresent your identity, age, residency, or affiliation with any person or entity, including creating or accessing an account on behalf of someone else without authorization, or falsely stating that you are a U.S. resident aged 18 or older when you are not;
• Provide false, inaccurate, incomplete, or misleading health information, medical history, symptoms, current medications, or identifying details to Vitto Meds, to the independent providers, or to any dispensing pharmacy, including in any intake form, questionnaire, bloodwork or lab submission, or consultation, including in connection with weight-management, longevity, hormone-therapy, or sexual-health protocols;
• Decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code, underlying ideas, algorithms, structure, or organization of any part of the Platform, except to the limited extent such restriction is expressly prohibited by applicable law;
• Use any robot, spider, scraper, crawler, data-mining tool, or other automated means or interface not provided by us to access the Platform, extract or harvest data, or monitor or copy any portion of the Platform or its content;
• Introduce, upload, or transmit any virus, worm, trojan horse, malware, ransomware, time bomb, or other malicious or harmful code, or take any action that imposes an unreasonable or disproportionately large load on our infrastructure;
• Exploit, resell, sublicense, rent, lease, lend, or otherwise commercialize the Platform or any of its content, features, or functionality, or use the Platform for the benefit of any third party, in each case without our prior written authorization;
• Interfere with, disrupt, degrade, or circumvent the security, integrity, or proper functioning of the Platform or any associated networks, servers, or systems, or interfere with any other user's access to or enjoyment of the Platform;
• Harass, abuse, threaten, defame, defraud, stalk, or otherwise mistreat the independent providers, pharmacy personnel, Vitto Meds staff, contractors, or any other users, or send any communication that is obscene, harmful, or otherwise objectionable;
• Infringe, misappropriate, or violate the intellectual property, privacy, publicity, or other proprietary rights of Vitto Meds or any third party, including by copying, reproducing, distributing, or creating derivative works from our trademarks, logos, content, or software without authorization;
• Circumvent, disable, or otherwise interfere with any access controls, authentication, rate limits, geofencing, age-gating, or other security- or use-related features of the Platform, or access any portion of the Platform that you are not authorized to access;
• Access or use the Platform on any device that has been jailbroken, rooted, modified, or otherwise tampered with in a manner that compromises its security or our ability to protect the confidentiality of information;
• Resell, transfer, distribute, share, divert, stockpile, or otherwise provide to any other person any medication, prescription, or product obtained through the Platform, all of which are intended solely for your personal use as directed by your independent prescribing provider;
• Use the Platform to seek or obtain insurance reimbursement or government healthcare-program payment, or to circumvent the cash-pay or eligibility conditions described below.

Cash-Pay and Eligibility Conditions

Services offered through the Platform are cash-pay only and are available only to U.S. residents aged 18 or older. Vitto Meds does not accept commercial insurance or any federal or state healthcare program, including Medicare or Medicaid. You agree not to seek reimbursement from, or submit any claim relating to the Platform to, any insurer or government healthcare program, and not to use the Platform if you are excluded, ineligible, or otherwise prohibited from doing so under applicable law. Many products are offered on auto-renewing subscriptions, and your continued use of the Platform must remain consistent with the subscription, billing, and cancellation terms set out elsewhere in these Terms & Conditions.

Enforcement and Reservation of Rights

We reserve the right, but assume no obligation, to monitor, investigate, and take appropriate action regarding any actual or suspected violation of this Section. Such action may include, without limitation, removing content, suspending or terminating your account or access to the Platform, declining to process or fulfill orders, cancelling any auto-renewing subscription, notifying the independent providers or dispensing pharmacy, cooperating with law enforcement, and pursuing any other legal or equitable remedies available to us, all without prior notice and without liability to you. To report a suspected violation, contact us at support@vittomeds.com, or send legal notices by mail to Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873.

IMPORTANT: THE INDEPENDENT HEALTHCARE PROVIDERS, AFFILIATED PROFESSIONAL MEDICAL GROUPS, AND DISPENSING PHARMACIES MADE AVAILABLE THROUGH THE PLATFORM EXERCISE THEIR OWN INDEPENDENT PROFESSIONAL JUDGMENT, AND VITTO MEDS DOES NOT PRACTICE MEDICINE OR PROVIDE MEDICAL ADVICE. ANY ATTEMPT TO OBTAIN, DIVERT, STOCKPILE, OR RESELL MEDICATIONS, OR TO PROVIDE FALSE OR MISLEADING HEALTH INFORMATION IN ORDER TO INFLUENCE A CLINICAL DECISION, IS STRICTLY PROHIBITED, MAY BE UNLAWFUL, AND MAY RESULT IN IMMEDIATE TERMINATION OF YOUR ACCESS, CANCELLATION OF ANY SUBSCRIPTION, AND REFERRAL TO THE APPROPRIATE AUTHORITIES.

Your obligations under this Section are in addition to, and do not limit, any other restrictions set out in these Terms & Conditions or in the Privacy Policy. The rights and remedies described in this Section are cumulative and are governed by the laws of the State of Delaware. This Section is effective as of June 24, 2026.

The Services depend on, integrate with, and may link to products, content, websites, applications, and services operated by independent third parties (collectively, Third-Party Services). These third parties are essential to how Vitto Meds delivers its technology platform and arranges for the fulfillment of your orders, but they are separate businesses that Vitto Meds does not own or control. Examples of Third-Party Services include, without limitation:

• The independent, state-licensed healthcare providers and affiliated professional medical groups who conduct consultations, evaluate your information and bloodwork, make diagnoses, and issue prescriptions across our weight-loss, longevity, hormone-therapy, and sexual-health offerings, and with whom your provider–patient relationship exists (and whose services are governed by your separate Telehealth Informed Consent);
• The licensed U.S. pharmacies that compound, dispense, and ship medications, including compounded semaglutide, compounded tirzepatide, peptide protocols, testosterone, and ED medications;
• Clinical and diagnostic laboratories that collect, process, and report bloodwork and other test results used to personalize your care;
• Payment processors and financial-services providers that handle cash-pay billing, card processing, and auto-renewing subscription charges;
• Shipping carriers and logistics providers that deliver your orders;
• Analytics, hosting, communications, and other technology vendors that help us operate, secure, and improve the Services; and
• Other websites, content, or resources that we may reference or link to for your convenience.

Any links, references, or integrations to Third-Party Services are provided solely for your convenience and do not constitute an endorsement, sponsorship, recommendation, certification, or guarantee by Vitto Meds of those third parties or their content, products, practices, or services. The inclusion of a link or integration does not imply that Vitto Meds is affiliated with, or has any responsibility for, the linked or integrated third party.

Vitto Meds does not control and is not responsible for Third-Party Services, including their content, accuracy, availability, security, quality, pricing, fulfillment, data practices, or compliance with applicable law. Third-Party Services are governed by the third party's own terms of service, privacy policies, and other agreements, and your access to or use of any Third-Party Service is subject to those terms. Before you transact with, submit information to, or otherwise engage any third party, you should review the applicable terms and policies, including how that third party collects, uses, and discloses your information. Vitto Meds's handling of your information is described in our Privacy Policy; the data practices of third parties are governed by their own policies, not ours.

Your dealings, communications, and transactions with any third party found on or through the Services — including any payment for and delivery of goods or services, and any terms, conditions, warranties, or representations associated with such dealings — are solely between you and that third party. You acknowledge that Vitto Meds operates the technology platform and provides non-clinical, administrative support, and that Vitto Meds does not practice medicine, does not provide medical advice, and does not control the independent professional judgment of the healthcare providers or the operations of any pharmacy, laboratory, or other vendor. All consultations, diagnoses, prescriptions, and medical decisions are made by the independent, state-licensed providers, not by Vitto Meds.

YOUR ACCESS TO AND USE OF THIRD-PARTY SERVICES IS AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, VITTO MEDS DISCLAIMS ALL LIABILITY AND RESPONSIBILITY ARISING FROM OR RELATED TO ANY THIRD-PARTY SERVICES, INCLUDING ANY LOSS, DAMAGE, INJURY, OR DISPUTE OF ANY KIND RESULTING FROM YOUR DEALINGS WITH, OR RELIANCE ON, ANY THIRD PARTY. VITTO MEDS IS NOT A PARTY TO, AND ASSUMES NO OBLIGATION OR LIABILITY WITH RESPECT TO, ANY TRANSACTION BETWEEN YOU AND ANY THIRD PARTY. THIS DISCLAIMER DOES NOT LIMIT ANY RIGHTS YOU MAY HAVE THAT CANNOT BE WAIVED UNDER APPLICABLE LAW.

If you have a dispute with a third party, including a healthcare provider, professional medical group, pharmacy, laboratory, payment processor, or carrier, you agree to pursue that dispute directly with the third party and to release Vitto Meds (and our affiliates, members, officers, directors, employees, and agents) from any claims, demands, damages, and liabilities of every kind arising out of or connected with such dispute, to the fullest extent permitted by applicable law. Questions about how the Services connect to Third-Party Services may be directed to support@vittomeds.com, and legal notices to Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873. This Section is governed by the laws of the State of Delaware.

Your access to and use of the Services is at your sole risk. The Services, including the Vitto Meds technology platform, the vittomeds.com website, all related content, software, features, and the non-clinical, administrative support we provide, are made available to you on an "AS IS" and "AS AVAILABLE" basis, with all faults and without warranties of any kind, whether express, implied, statutory, or otherwise.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VITTO MEDS LLC AND ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS (COLLECTIVELY, THE "VITTO MEDS PARTIES") EXPRESSLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO THE SERVICES, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, SYSTEM INTEGRATION, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. THE VITTO MEDS PARTIES MAKE NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, AND MAKE NO WARRANTY REGARDING THE QUALITY, RELIABILITY, COMPLETENESS, OR ACCURACY OF ANY INFORMATION OBTAINED THROUGH THE SERVICES OR THAT ANY ERRORS OR DEFECTS WILL BE CORRECTED.

No Warranty as to Treatment Outcomes

Vitto Meds operates a technology platform and provides non-clinical, administrative support only. Vitto Meds does not practice medicine, does not provide medical advice, and does not guarantee any particular health, weight-loss, hormonal, longevity, sexual-health, or other clinical result. Individual responses to clinician-supervised protocols, including compounded GLP-1 medications, peptide and related longevity protocols, testosterone optimization, and ED treatments, vary from person to person, and no specific outcome can be promised or assured. Any informational or educational content made available through the Services is general in nature, is not a substitute for professional medical advice, diagnosis, or treatment, and should not be relied upon as such.

THE VITTO MEDS PARTIES MAKE NO WARRANTY, REPRESENTATION, OR GUARANTEE OF ANY KIND THAT ANY CONSULTATION, EVALUATION, DIAGNOSIS, PRESCRIPTION, MEDICATION, PROTOCOL, OR OTHER TREATMENT MADE AVAILABLE THROUGH THE SERVICES WILL BE SAFE OR EFFECTIVE FOR YOU, WILL PRODUCE ANY PARTICULAR OR DESIRED OUTCOME, OR IS APPROPRIATE FOR YOUR PARTICULAR CONDITION. ALL CLINICAL DECISIONS ARE MADE SOLELY BY INDEPENDENT, STATE-LICENSED HEALTHCARE PROVIDERS, AND THE SAFETY, APPROPRIATENESS, AND EFFECTIVENESS OF ANY TREATMENT IS A MATTER FOR YOU AND YOUR PROVIDER.

No Warranty as to Independent Providers and Pharmacies

All consultations, evaluations, diagnoses, prescriptions, and medical decisions are made by independent, state-licensed healthcare providers and affiliated professional medical groups, and all medications are dispensed by licensed U.S. pharmacies. These providers, medical groups, and pharmacies are independent third parties and are not employed or controlled by Vitto Meds. The provider–patient relationship is with those independent providers, not with Vitto Meds, and is further governed by the separate Telehealth Informed Consent. Vitto Meds does not select your course of treatment and exercises no control over the professional judgment of any provider or the dispensing decisions of any pharmacy.

THE VITTO MEDS PARTIES DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACTS, OMISSIONS, ADVICE, PROFESSIONAL JUDGMENT, PRODUCTS, OR SERVICES OF ANY INDEPENDENT HEALTHCARE PROVIDER, PROFESSIONAL MEDICAL GROUP, OR LICENSED PHARMACY, OR FOR ANY OTHER THIRD PARTY, AND ANY MEDICAL CARE, PRESCRIBING DECISION, OR DISPENSING OF MEDICATION IS SOLELY BETWEEN YOU AND THOSE INDEPENDENT PARTIES.

No Emergency or Urgent Care

The Services are not intended for medical emergencies or urgent care, and the Vitto Meds Parties make no warranty that the Services are suitable for any such purpose. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not rely on the Services for emergency, urgent, or time-sensitive medical needs.

THE SERVICES DO NOT PROVIDE EMERGENCY MEDICAL SERVICES AND ARE NOT A SUBSTITUTE FOR EMERGENCY OR URGENT CARE. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL 911 OR SEEK IMMEDIATE IN-PERSON CARE. NEVER DISREGARD OR DELAY SEEKING PROFESSIONAL MEDICAL ADVICE BECAUSE OF ANYTHING YOU HAVE READ OR ACCESSED THROUGH THE SERVICES.

No advice or information, whether oral or written, that you obtain from the Vitto Meds Parties or through the Services creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions may not apply to you, in which case the disclaimers in this Section apply to the fullest extent permitted by applicable law. This Section does not affect any data-protection commitments described in our Privacy Policy.

This Section allocates the risks between you and Vitto Meds LLC ("Vitto Meds") in connection with your access to and use of the vittomeds.com website, mobile experiences, and related technology platform and non-clinical, administrative support services (collectively, the "Services"). Please read it carefully. As used in this Section, the "Vitto Meds Parties" means Vitto Meds and its parent, subsidiaries, affiliates, and their respective members, managers, officers, directors, employees, contractors, agents, suppliers, service providers, and licensors. The limitations in this Section apply to the fullest extent permitted by applicable law and are a fundamental and material basis of the bargain between you and Vitto Meds; you acknowledge that Vitto Meds would not provide the Services without these limitations, and that they will survive and apply even if any limited remedy in these Terms is found to have failed of its essential purpose.

Vitto Meds operates the technology platform and provides non-clinical, administrative support only. Vitto Meds does not practice medicine and does not provide medical advice. All consultations, diagnoses, prescriptions, and medical decisions for the services offered through the platform — including weight management (such as compounded semaglutide and compounded tirzepatide), longevity and peptide protocols, hormone therapy, and sexual health treatments — are made solely by independent, state-licensed healthcare providers and affiliated professional medical groups, and medications are dispensed by licensed U.S. pharmacies. The provider–patient relationship is with those independent providers and not with Vitto Meds, and is governed by the separate Telehealth Informed Consent. Nothing in this Section limits, expands, or alters the responsibilities of those independent providers or pharmacies, and the Vitto Meds Parties are not liable for the acts, omissions, clinical judgment, diagnoses, treatment decisions, prescribing, or dispensing of any independent provider, professional medical group, or pharmacy.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, THE PLATFORM, AND ALL CONTENT AND MATERIALS MADE AVAILABLE THROUGH THEM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. THE VITTO MEDS PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. THE VITTO MEDS PARTIES DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. VITTO MEDS MAKES NO REPRESENTATION OR WARRANTY REGARDING ANY MEDICAL OUTCOME OR THE CARE, PRODUCTS, OR MEDICATIONS PROVIDED BY INDEPENDENT PROVIDERS OR PHARMACIES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE VITTO MEDS PARTIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, OR FOR BUSINESS INTERRUPTION, COST OF SUBSTITUTE GOODS OR SERVICES, OR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR ANY PRODUCTS OR MEDICATIONS OBTAINED THROUGH THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND WHETHER OR NOT THE VITTO MEDS PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY SET FORTH IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE VITTO MEDS PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE TOTAL AMOUNTS YOU ACTUALLY PAID TO VITTO MEDS FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THIS CAP APPLIES IN THE AGGREGATE AND NOT PER INCIDENT, AND MULTIPLE OR REPEATED CLAIMS WILL NOT ENLARGE OR EXPAND IT.

Emergencies and urgent medical needs

THE SERVICES ARE NOT INTENDED FOR MEDICAL EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY. DO NOT RELY ON THE PLATFORM, AND DO NOT USE IT TO REQUEST EMERGENCY OR URGENT CARE. THE VITTO MEDS PARTIES ARE NOT LIABLE FOR ANY DELAY IN, OR FAILURE TO OBTAIN, EMERGENCY OR URGENT MEDICAL CARE.

Exceptions and jurisdictional limits

Some jurisdictions do not allow the exclusion or limitation of incidental, consequential, or certain other damages, or limitations on implied warranties or the duration thereof, so some or all of the exclusions and limitations in this Section may not apply to you. In such jurisdictions, the liability of the Vitto Meds Parties is limited to the smallest amount permitted by applicable law. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, gross negligence, willful misconduct, or death or personal injury caused by the Vitto Meds Parties' negligence to the extent such liability may not be limited as a matter of law. These limitations give you specific legal rights, and you may also have other rights that vary from jurisdiction to jurisdiction.

The Services may involve personal and health-related information; the collection, use, and protection of that information are described in our Privacy Policy. This Section applies in addition to, and does not waive or diminish, any rights or protections afforded to you under the Privacy Policy or under non-waivable provisions of applicable law. If you have questions about this Section, contact us at support@vittomeds.com, or write to Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873. These Terms are governed by the laws of the State of Delaware, and this Section is effective as of June 24, 2026.

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Vitto Meds LLC ("Vitto Meds"), its parents, subsidiaries, and affiliates, the independent, state-licensed healthcare providers and affiliated professional medical groups who provide clinical services to you, the licensed U.S. pharmacies that dispense medications, and each of their respective officers, directors, members, managers, employees, contractors, agents, licensors, suppliers, service providers, and successors (collectively, the "Indemnified Parties"), from and against any and all third-party claims, demands, actions, investigations, proceedings, losses, damages, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and the costs of investigation and defense) (collectively, "Claims") that arise out of or relate to any of the matters described below. You acknowledge that Vitto Meds operates the technology platform and provides non-clinical, administrative support only, that Vitto Meds does not practice medicine or provide medical advice, and that all consultations, diagnoses, prescriptions, and medical decisions are made by the independent providers, not by Vitto Meds.

Scope of Your Indemnification Obligation

Your obligation under this Section applies to Claims arising out of or relating to:

• Your access to or use of the Services, the vittomeds.com website, your account, or any products, medications, or treatments obtained through the platform, including any weight-loss, longevity, hormone-therapy, or sexual-health protocols, and including any use that is unauthorized, unlawful, or inconsistent with these Terms;
• Any User Content or other information, materials, or submissions that you provide, post, transmit, or make available through the Services, including any health history, intake responses, bloodwork or laboratory results, photographs, or other information you supply, and including any claim that such content infringes, misappropriates, or violates the intellectual property, privacy, publicity, or other rights of any third party;
• The accuracy, completeness, or truthfulness of the information you provide to Vitto Meds or to the independent providers or affiliated medical groups, including any negligent or intentional misrepresentation, omission, or falsification (such as misstating your age, U.S. residency, identity, medical history, current medications, allergies, or eligibility for treatment);
• Your breach or alleged breach of these Terms, the Privacy Policy, the Telehealth Informed Consent, or any other agreement, policy, or guideline incorporated herein by reference;
• Your violation of any applicable law, rule, or regulation, or the rights of any third party, including any other patient, provider, pharmacy, or member of the public;
• Your use, misuse, sharing, diversion, resale, or storage of any medication, product, or device obtained through the Services, including any use contrary to the directions of your prescribing provider or the product labeling, and any provision of such medication or product to any other person;
• Your failure to cancel an auto-renewing subscription before the applicable renewal date, or any dispute concerning charges incurred under your subscription; and
• Your negligence, willful misconduct, fraud, or other wrongful act or omission in connection with the Services.

Defense and Cooperation

Vitto Meds reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with Vitto Meds in asserting any available defenses. You will not settle any Claim affecting an Indemnified Party or that requires any admission, payment, or action by an Indemnified Party without the prior written consent of Vitto Meds, which consent will not be unreasonably withheld. This indemnification obligation is in addition to, and not in lieu of, any other rights or remedies available to the Indemnified Parties, and it survives the termination or expiration of these Terms and the closure of your account.

THIS SECTION DOES NOT REQUIRE YOU TO INDEMNIFY OR HOLD HARMLESS ANY INDEMNIFIED PARTY FOR THAT PARTY'S OWN GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD, OR TO THE EXTENT SUCH INDEMNIFICATION IS PROHIBITED BY APPLICABLE LAW. NOTHING IN THIS SECTION LIMITS OR WAIVES ANY RIGHT OR REMEDY THAT CANNOT BE LIMITED OR WAIVED UNDER APPLICABLE LAW, AND NOTHING IN THIS SECTION REQUIRES YOU TO INDEMNIFY ANY INDEPENDENT PROVIDER OR AFFILIATED MEDICAL GROUP FOR THAT PROVIDER'S OR GROUP'S OWN PROFESSIONAL MALPRACTICE OR NEGLIGENCE IN THE PROVISION OF CLINICAL CARE.

These Terms, including this indemnification provision, are governed by the laws of the State of Delaware, as set out elsewhere in these Terms, and are effective as of June 24, 2026. Questions about this Section may be directed to support@vittomeds.com, or by mail to Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. THIS SECTION REQUIRES YOU AND VITTO MEDS TO RESOLVE MOST DISPUTES THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT. YOU AND VITTO MEDS ARE WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. ARBITRATION IS MORE INFORMAL THAN A LAWSUIT IN COURT, USES A NEUTRAL ARBITRATOR INSTEAD OF A JUDGE OR JURY, ALLOWS FOR MORE LIMITED DISCOVERY, AND IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. YOU HAVE THE RIGHT TO OPT OUT OF ARBITRATION AS DESCRIBED IN SUBSECTION (h) BELOW WITHIN 30 DAYS OF FIRST ACCEPTING THESE TERMS.

This Section governs the resolution of any dispute, claim, or controversy between you and Vitto Meds LLC ("Vitto Meds") arising out of or relating to these Terms & Conditions, the website vittomeds.com, the Vitto Meds technology platform, the non-clinical and administrative services Vitto Meds provides, your subscriptions or purchases (including our weight loss, longevity, hormone therapy, and sexual health offerings), our auto-renewal and billing practices, our marketing and communications (including SMS and email), our handling of your information (as further described in our Privacy Policy), and your access through the platform to the independent, state-licensed healthcare providers and affiliated professional medical groups who deliver all clinical services and to the licensed U.S. pharmacies that dispense any medications (each, a "Dispute"). For purposes of this Section, "Dispute" is to be given the broadest meaning permitted by law and includes claims based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and includes claims that arose before you accepted these Terms.

Vitto Meds operates the technology platform and provides non-clinical, administrative support only; Vitto Meds does not practice medicine, does not provide medical advice, and is not a party to the provider–patient relationship, which exists solely between you and the independent providers. The clinical relationship is governed by a separate Telehealth Informed Consent. This Section addresses how Disputes are resolved and does not alter that allocation of responsibilities.

(a) Applicability and the Federal Arbitration Act

You and Vitto Meds agree that the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq. (the "FAA"), governs the interpretation and enforcement of this Section, and that this Section evidences a transaction involving interstate commerce. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any Dispute relating to the interpretation, applicability, enforceability, or formation of this Section, including any claim that all or any part of this Section is void or voidable; provided, however, that a court of competent jurisdiction—and not the arbitrator—shall decide whether the Class Action and Collective Relief Waiver in subsection (e) is enforceable.

(b) Informal Resolution Required First

Before initiating any arbitration or other proceeding, you and Vitto Meds agree to first attempt to resolve the Dispute informally and in good faith for at least sixty (60) days. This informal resolution process is a mandatory prerequisite to commencing arbitration. To begin, the complaining party must send a written Notice of Dispute to the other. If you have a Dispute, you must send your Notice of Dispute to support@vittomeds.com (and, if requested by Vitto Meds, by mail to Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873). If Vitto Meds has a Dispute, we will send our Notice of Dispute to the billing or email address we have on file for you.

A Notice of Dispute must include: (i) your name, the email address associated with your account, and a mailing address; (ii) a description of the nature and basis of the Dispute; and (iii) the specific relief sought, including the amount of any monetary relief and how it was calculated. The 60-day informal resolution period begins when a complete Notice of Dispute is received. The parties will use good-faith efforts to resolve the Dispute during this period, including, if requested, an individualized telephone or videoconference discussion. Any applicable statute of limitations and any arbitration-provider filing deadline will be tolled while the parties engage in this process in good faith. A court or arbitrator may enjoin the filing or prosecution of an arbitration if the informal resolution requirement has not been satisfied.

(c) Agreement to Arbitrate

If a Dispute is not resolved through informal resolution within the 60-day period, the Dispute shall be resolved exclusively through final and binding individual arbitration, except for the limited exceptions expressly set out in subsection (g). This agreement to arbitrate is intended to be broadly interpreted and applies to Disputes with Vitto Meds and, to the fullest extent permitted by law, to Disputes against the independent healthcare providers, affiliated professional medical groups, and licensed dispensing pharmacies that you access through the platform, as well as against Vitto Meds's and their respective officers, directors, members, employees, agents, predecessors, successors, and assigns, each of whom is an intended third-party beneficiary of this Section.

The arbitration will be administered by a recognized, neutral arbitration provider that offers consumer arbitration services, in accordance with that provider's consumer arbitration rules then in effect, as modified by this Section. If the selected provider is unavailable or unwilling to administer the arbitration consistent with this Section, the parties will agree on an alternative provider or, failing agreement, a court of competent jurisdiction will appoint the arbitrator. The arbitration will be conducted by a single neutral arbitrator. The arbitrator may award the same individualized remedies (including statutory damages and, where authorized by law, attorneys' fees and costs) that would be available to that individual party in a court, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. The arbitrator's decision is final and binding and may be confirmed and enforced in any court of competent jurisdiction.

Payment of all filing, administration, and arbitrator fees will be governed by the arbitration provider's rules, except that Vitto Meds will pay or reimburse those fees to the extent required by the provider's rules or applicable law, or where the failure to do so would render this Section unenforceable. Nothing in this Section prevents either party from informing the arbitrator of a written settlement offer.

(d) Jury Trial Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND VITTO MEDS EACH KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVE ANY RIGHT TO A TRIAL BY JURY WITH RESPECT TO ANY DISPUTE COVERED BY THIS SECTION. IF FOR ANY REASON A DISPUTE PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND VITTO MEDS EACH WAIVE ANY RIGHT TO A JURY TRIAL.

(e) Class Action and Collective Relief Waiver

YOU AND VITTO MEDS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR OTHER REPRESENTATIVE PROCEEDING. UNLESS BOTH YOU AND VITTO MEDS AGREE OTHERWISE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF MORE THAN ONE PERSON OR PARTY, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE THAT PARTY'S INDIVIDUAL CLAIM.

If a court or arbitrator decides that applicable law precludes enforcement of any of the limitations in this subsection (e) as to a particular claim for relief, then that claim for relief (and only that claim) must be severed from the arbitration and brought in a court of competent jurisdiction, with all other claims proceeding in arbitration. If this entire subsection (e) is found to be unenforceable, then the entirety of this Section (other than the Jury Trial Waiver) shall be null and void as to the Disputes at issue.

(f) Mass Filing / Batch Arbitration

To increase efficiency and reduce costs in the event of coordinated mass filings, if 25 or more similar Disputes (including yours) are submitted for arbitration against Vitto Meds by or with the assistance, coordination, or involvement of the same or coordinated counsel or organizations, and the Disputes raise substantially common questions of law or fact, you and Vitto Meds agree that these Disputes will be administered in staged batches of no more than 100 claimants per batch (or such other number as the arbitration provider's mass-filing rules specify), with a single arbitrator presiding over each batch.

• An initial batch of up to 100 Disputes will be selected (50 by the claimants' counsel and 50 by Vitto Meds) and will proceed to arbitration first.
• After the initial batch is resolved, the parties will engage in a further good-faith effort, including a mediation if either party requests one, to resolve the remaining Disputes before any additional batch proceeds.
• Any applicable statute of limitations and filing deadline will be tolled for Disputes held in later batches until those Disputes are designated to proceed.
• A court of competent jurisdiction may enforce this batch-arbitration provision, including by enjoining the assessment or collection of arbitration fees, or the continued prosecution of mass filings, brought in a manner inconsistent with this subsection.

This subsection (f) does not constitute consent to class or representative arbitration, which remains prohibited under subsection (e). If the batch-arbitration procedures in this subsection are found unenforceable as to a set of Disputes, those Disputes will be resolved in individual arbitration consistent with the remainder of this Section.

(g) Arbitration Location; Small-Claims and Intellectual-Property Exceptions

Unless you and Vitto Meds agree otherwise, any in-person arbitration hearing will take place in the U.S. county (or parish) where you reside, and the arbitration may otherwise be conducted by telephone, videoconference, or on the basis of written submissions, as permitted by the arbitration provider's rules and as the arbitrator determines. This Section does not require arbitration of the following:

• Small-claims court. Either party may bring an individual claim in a small-claims court of competent jurisdiction if the claim qualifies and remains in that court on an individual (non-class, non-representative) basis.
• Intellectual property. Either party may bring a lawsuit in a court of competent jurisdiction solely for injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of that party's copyrights, trademarks, trade secrets, patents, or other intellectual property or proprietary rights.

Filing or maintaining either type of permitted action does not waive any party's right to compel arbitration of any other Dispute. For any matter not subject to arbitration, you and Vitto Meds agree to the governing law and venue provisions stated elsewhere in these Terms, which are governed by the laws of the State of Delaware without regard to its conflict-of-laws principles.

(h) Your 30-Day Right to Opt Out of Arbitration

You have the right to opt out of and not be bound by the arbitration, jury-trial-waiver, and class-waiver provisions of this Section by sending written notice of your decision to opt out within thirty (30) days after the date you first accept these Terms (or, if longer, within 30 days after this arbitration provision first becomes effective as to you). Your opt-out notice must be sent to support@vittomeds.com (or by mail to Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873) and must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of the arbitration agreement in Vitto Meds's Terms & Conditions.

Opting out applies only to this Section and will not affect any other part of these Terms, your subscriptions or billing arrangements, or your relationship with the independent healthcare providers under the separate Telehealth Informed Consent. If you opt out within the 30-day period, neither you nor Vitto Meds will be required to arbitrate Disputes, and each retains the right to pursue Disputes in a court of competent jurisdiction, subject to the jury-trial and venue terms that otherwise apply. If you do not opt out within 30 days, you will be deemed to have consented to this Section. This opt-out right applies only to this arbitration agreement; it is not an opt-out of any other agreement between you and Vitto Meds. For questions about how to opt out, you may also contact support@vittomeds.com.

(i) Severability; Survival; Changes With Notice

Except as expressly provided in subsection (e) (Class Action and Collective Relief Waiver), if any portion of this Section is found to be unenforceable or unlawful, that portion will be severed and the remainder of this Section will continue in full force and effect. This Section survives the termination or expiration of your account, your subscriptions, and your relationship with Vitto Meds, and survives any termination, cancellation, or change of these Terms.

Vitto Meds may modify this Section in the future, but any material change will apply only on a going-forward basis. If Vitto Meds makes a material change to this Section, we will provide notice (for example, by posting an updated version with a revised "Last Updated" date or by notifying you through the platform or by email). You may reject any future material change by sending written notice to support@vittomeds.com within thirty (30) days after the change is posted or notified, in which case the most recent version of this Section that you accepted (or to which you did not object) will govern Disputes that have accrued. This Section is current as of the Effective Date of these Terms, June 24, 2026.

Governing Law

These Terms & Conditions, together with any documents incorporated by reference (including the Privacy Policy and the Telehealth Informed Consent), and any dispute, claim, or controversy arising out of or relating to these Terms, the Vitto Meds technology platform, our website at vittomeds.com, or the products and services made available through it, are governed by and construed in accordance with the laws of the State of Delaware, without giving effect to any conflict-of-laws principles or rules (whether of the State of Delaware or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than the State of Delaware. This choice of governing law applies regardless of your state of residence within the United States and regardless of where you access or use the platform, except to the extent that the mandatory consumer-protection laws of the state in which you reside provide protections that cannot lawfully be waived, in which case those mandatory protections continue to apply to you. Our services are offered only to U.S. residents who are at least 18 years of age.

For clarity, Vitto Meds LLC operates the technology platform and provides non-clinical, administrative support; it does not practice medicine, does not provide medical advice, and is not a provider of healthcare services. All consultations, diagnoses, prescriptions, and medical decisions are made by independent, state-licensed healthcare providers and affiliated professional medical groups, and medications are dispensed by licensed U.S. pharmacies. Nothing in this Section, and nothing in these Terms, alters the separate Telehealth Informed Consent that governs your relationship with those independent providers, or limits any non-waivable right you may have under applicable law with respect to that clinical relationship.

Nothing in this Section limits or alters the application of the Federal Arbitration Act, which governs the interpretation and enforcement of the arbitration provisions set forth elsewhere in these Terms. To the extent any dispute is subject to arbitration, the substantive law of the State of Delaware will govern the merits of that dispute, but the Federal Arbitration Act will govern all questions concerning the validity, scope, and enforceability of the agreement to arbitrate.

Exclusive Venue and Jurisdiction

The arbitration, class-action waiver, jury-trial waiver, and informal dispute-resolution provisions set forth elsewhere in these Terms govern the resolution of most disputes between you and Vitto Meds. For any dispute, claim, or proceeding that is not subject to or that proceeds outside of binding arbitration — including, where applicable, any action to compel arbitration, to confirm, vacate, modify, or enforce an arbitration award, any claim for which arbitration is found not to apply, any small-claims matter that proceeds in court, or any claim seeking injunctive or other equitable relief to protect intellectual property — you and Vitto Meds agree that such dispute will be brought and litigated exclusively in the state or federal courts located in the State of Delaware.

You and Vitto Meds irrevocably consent and submit to the exclusive personal jurisdiction and venue of those courts, and you waive any objection to such jurisdiction or venue, including any objection based on inconvenient forum (forum non conveniens). You agree not to commence or prosecute any such action in any other forum. This venue provision does not deprive you of the right to bring a qualifying individual claim in a small-claims court of competent jurisdiction as permitted by the arbitration provisions of these Terms.

Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, void, or unenforceable for any reason, that provision will be modified and interpreted so as to best accomplish its essential objectives and the intent of the parties to the fullest extent permitted by applicable law. If the provision cannot be so modified, it will be severed from these Terms, and such severance will not affect the validity and enforceability of the remaining provisions, which will continue in full force and effect.

Notwithstanding the foregoing, the class-action waiver and the jury-trial waiver set forth in these Terms are not severable from the arbitration provisions in the manner described above. If the class-action waiver is found to be unenforceable as to any claim or remedy, then the provisions governing arbitration of that particular claim or remedy will be governed by the specific carve-out and severability rules stated in the arbitration section of these Terms, and not by the general severability rule in this Section. The remaining claims will continue to be resolved in arbitration as provided in those Terms.

PLEASE READ THIS SECTION CAREFULLY. THIS SECTION, TOGETHER WITH THE ARBITRATION PROVISIONS ELSEWHERE IN THESE TERMS, AFFECTS YOUR LEGAL RIGHTS. EXCEPT AS EXPRESSLY PROVIDED, YOU AND VITTO MEDS WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. ANY DISPUTE NOT SUBJECT TO BINDING INDIVIDUAL ARBITRATION IS GOVERNED BY THE LAWS OF THE STATE OF DELAWARE AND MUST BE BROUGHT EXCLUSIVELY IN THE STATE OR FEDERAL COURTS LOCATED IN THE STATE OF DELAWARE. VITTO MEDS OPERATES THE TECHNOLOGY PLATFORM ONLY AND DOES NOT PRACTICE MEDICINE; YOUR CLINICAL RELATIONSHIP IS WITH THE INDEPENDENT, STATE-LICENSED PROVIDERS.

No Waiver; Survival

Our failure to enforce any provision of these Terms, or to exercise any right or remedy, will not constitute a waiver of that provision, right, or remedy, and will not limit our right to enforce it in the future. No waiver will be effective unless made in a writing signed by an authorized representative of Vitto Meds. The provisions of this Section, including those concerning governing law, venue, jurisdiction, severability, and the non-severable waivers described above, survive any termination, cancellation, or expiration of these Terms, of any auto-renewing subscription, or of your relationship with Vitto Meds.

Questions regarding governing law, venue, or any other term may be directed to our team at support@vittomeds.com, or by mail to Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873. These Terms were last updated on June 24, 2026.

These Terms apply each time you access or use the Services and remain in effect for as long as you maintain an account with Vitto Meds or otherwise use the technology platform, products, or non-clinical administrative support that we provide. You are free to stop using the Services at any time. You may close your account or cancel your participation by contacting us at support@vittomeds.com or by using the account-management or cancellation tools available through your account, subject to the cancellation timing and auto-renewal requirements described in the Subscriptions; Auto-Renewal; Cancellation section of these Terms. Closing or discontinuing use of your account does not, by itself, cancel any active auto-renewing subscription.

Suspension or Termination by Vitto Meds

We may, in our sole discretion and to the fullest extent permitted by applicable law, suspend, restrict, deactivate, or terminate your account and your access to all or part of the Services, with or without prior notice and with or without cause, at any time. Reasons we may take such action include, without limitation:

• your actual or suspected breach of these Terms, the Privacy Policy, the Telehealth Informed Consent, or any other policy or agreement governing the Services;
• your provision of false, inaccurate, outdated, or incomplete information, including information material to clinical eligibility, identity verification, age (you must be at least 18), or U.S. residency (the Services are available only to U.S. residents);
• your attempt to use the Services through insurance, Medicare, Medicaid, or any other federal or state healthcare program, the Services being available on a cash-pay basis only;
• actual or suspected fraud, chargeback abuse, payment failure, or unauthorized, unlawful, or prohibited use of the Services, including any attempt to resell, divert, or misuse prescribed medications such as compounded GLP-1 protocols, peptide protocols, hormone therapy, or sexual-health treatments;
• conduct that we reasonably believe may harm Vitto Meds, the independent providers, the affiliated professional medical groups, the dispensing pharmacies, other users, or any third party, or that may expose any of them to legal, regulatory, or reputational liability;
• a determination by an independent provider or affiliated medical group that continued use is not clinically appropriate, or a clinical decision to decline, pause, or discontinue care;
• our discontinuation of, or material change to, the Services or any product offering; or
• as necessary to comply with applicable law, regulation, or a request from a governmental, regulatory, or law-enforcement authority.

Where we reasonably determine that immediate action is warranted, such as to address a security risk, suspected fraud, legal obligation, or risk of harm, we may suspend or terminate access without advance notice. Nothing in this section limits any other rights or remedies available to Vitto Meds at law or in equity.

Effect of Termination

Upon suspension or termination of your account or access, your right to use the affected Services will immediately cease, and we may deactivate or delete your account and associated platform data in accordance with the Privacy Policy and applicable law. Termination does not relieve you of, and you will remain responsible for, all charges, fees, and amounts incurred prior to or in connection with termination, including amounts owed for products, consultations, or services already rendered or shipped, and any subscription charges that have already accrued.

BECAUSE MANY VITTO MEDS PRODUCTS ARE SOLD ON AUTO-RENEWING SUBSCRIPTIONS, YOU WILL CONTINUE TO BE CHARGED FOR EACH BILLING CYCLE — EVEN IF YOU DO NOT USE ALL OF THE PRODUCTS OR SERVICES IN THAT CYCLE — UNTIL YOU CANCEL. TO AVOID BEING CHARGED FOR THE NEXT CYCLE, YOU MUST CANCEL AT LEAST THE STATED AMOUNT OF TIME BEFORE YOUR NEXT RENEWAL DATE, AS DESCRIBED IN THE SUBSCRIPTIONS; AUTO-RENEWAL; CANCELLATION SECTION. CLOSING YOUR ACCOUNT, UNINSTALLING ANY APPLICATION, OR SIMPLY DISCONTINUING USE OF THE SERVICES WITHOUT COMPLETING THE REQUIRED CANCELLATION STEPS DOES NOT, BY ITSELF, STOP FUTURE SUBSCRIPTION CHARGES.

Except as expressly stated in these Terms or as required by applicable law, amounts already paid are non-refundable, and termination will not entitle you to a refund of any prepaid fees or of any subscription charges that have already accrued. Because Vitto Meds operates on a cash-pay basis and does not bill insurance or any government healthcare program, no charge will be submitted to or reimbursed by any such payer upon termination.

Clinical Records and Continuity of Care

Vitto Meds operates the technology platform and provides non-clinical, administrative support; Vitto Meds does not practice medicine, does not provide medical advice, and is not a party to the provider–patient relationship. That relationship is between you and the independent, state-licensed healthcare providers and affiliated professional medical groups who furnish your care. Termination of your Vitto Meds account does not by itself terminate, alter, or define any provider–patient relationship. The independent providers and affiliated medical groups may have continuing professional, ethical, and legal obligations that survive termination, including with respect to the maintenance, retention, and release of your medical records and the appropriate transition or continuity of your care. If you have terminated your account and need to access your medical records or arrange continuity of care, contact us at support@vittomeds.com and we will, consistent with the Privacy Policy and applicable law, facilitate routing your request to the appropriate provider or medical group. Decisions regarding the discontinuation of any prescribed medication should be discussed with a qualified healthcare provider; do not stop or change a prescribed protocol, including any GLP-1, peptide, hormone, or sexual-health protocol, without appropriate clinical guidance.

TERMINATION OF YOUR ACCOUNT IS NOT A SUBSTITUTE FOR MEDICAL CARE. THE SERVICES ARE NOT INTENDED FOR MEDICAL EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY.

Survival

Any provision of these Terms that by its nature should survive termination or expiration will survive, including, without limitation, provisions relating to intellectual property and ownership, license restrictions and acceptable use, user content and feedback, the "AS IS / AS AVAILABLE" warranty disclaimers, limitation of liability, indemnification, disclaimers regarding the practice of medicine and the operating model, payment obligations and amounts owed, binding individual arbitration, the jury-trial waiver, and the class-action waiver (including any opt-out you have made), governing law and venue, and the general/miscellaneous provisions. Termination of these Terms or of your access to the Services does not waive or limit any rights or obligations that accrued, or any liability that arose, prior to termination.

These Terms are governed by the laws of the State of Delaware, and this Termination section is effective as of the Last Updated date of September 2, 2026. Questions about termination may be directed to support@vittomeds.com, or, for legal notices, to support@vittomeds.com or Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873.

Changes to These Terms

Vitto Meds LLC ("Vitto Meds," "we," "us," or "our") may revise, update, supplement, or otherwise modify these Terms and Conditions (these "Terms") at any time and in our sole discretion. When we make changes, we will post the revised Terms on vittomeds.com and update the "Last Updated" date at the top of the document. The current version is effective as of June 24, 2026. Unless we state otherwise, any changes become effective immediately upon posting.

If we make changes that we consider material, we may provide additional notice as required by applicable law or as we otherwise deem appropriate. Such additional notice may include, for example, posting a prominent statement on the website, sending an email to the address associated with your account, or delivering an in-account notification. The form, timing, and method of any such additional notice is within our reasonable discretion, and the absence of additional notice for any particular change does not mean the change is not effective.

It is your responsibility to review these Terms periodically so that you remain aware of any modifications. Your continued access to or use of the website, your account, or the Services after the revised Terms become effective constitutes your acceptance of and agreement to be bound by the revised Terms. If you do not agree to the revised Terms, you must stop using the Services and may cancel your account and any active auto-renewing subscriptions in accordance with the cancellation procedures described in these Terms. Revised Terms do not apply retroactively and govern your use of the Services on a going-forward basis from their effective date.

These Terms incorporate by reference our Privacy Policy and our Telehealth Informed Consent, each of which may be updated from time to time in accordance with its own terms. The Telehealth Informed Consent separately governs your clinical relationship with the independent, state-licensed healthcare providers and affiliated professional medical groups who are solely responsible for all consultations, diagnoses, prescriptions, and medical decisions; that provider-patient relationship is with those providers and not with Vitto Meds.

Special Notice for Changes to Arbitration

Notwithstanding anything to the contrary in this Section, any changes we make to the binding arbitration, class-action waiver, jury-trial waiver, or other dispute-resolution provisions are subject to the specific notice and opt-out procedures described in Section 23 (Dispute Resolution; Binding Arbitration; Class-Action Waiver). If we modify those provisions after the date you first accepted these Terms, you may have the right to reject the modified dispute-resolution terms in the manner and within the time period set forth in Section 23. Please review Section 23 carefully, as it affects your legal rights.

Changes to the Services

Vitto Meds operates the technology platform and provides non-clinical, administrative support that helps connect you with independent providers and licensed U.S. pharmacies; we do not practice medicine and do not provide medical advice. The cash-pay services made available through the platform may include weight-management (GLP-1) protocols, longevity and peptide protocols, hormone-therapy protocols, and sexual-health treatments. To the maximum extent permitted by applicable law, we may, at any time and from time to time, and with or without prior notice:

• change, update, enhance, redesign, or otherwise modify the website, your account, the platform, or any of the Services, including any content, features, functionality, product offerings, available protocols, pricing, or subscription plans;
• impose, modify, or remove limits on certain features or restrict access to parts or all of the Services; and
• suspend, disable, or discontinue, temporarily or permanently, the website, your account, or any feature or component of the Services, in whole or in part.

We are not obligated to maintain, support, update, or continue to offer any particular feature, product, protocol, or aspect of the Services. The availability of any particular medication or protocol also depends on a clinical determination by an independent provider and on dispensing by a licensed pharmacy, and may change for reasons outside our control. Changes to the Services do not relieve you of any payment obligations already incurred, including amounts due under any active auto-renewing subscription, and do not affect orders or charges already processed. If a change, suspension, or discontinuation materially affects an active subscription, we will handle any applicable proration, credit, or cancellation in accordance with these Terms and applicable law.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VITTO MEDS SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY CHANGE TO, OR ANY SUSPENSION, INTERRUPTION, LIMITATION, OR DISCONTINUATION OF, THE WEBSITE, YOUR ACCOUNT, OR ANY OF THE SERVICES OR ANY FEATURE THEREOF. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND ANY LIABILITY ARISING FROM CHANGES TO THE SERVICES REMAINS SUBJECT TO THE WARRANTY DISCLAIMERS AND THE LIMITATION OF LIABILITY SET FORTH ELSEWHERE IN THESE TERMS. IF YOU DO NOT AGREE WITH ANY CHANGE TO THE SERVICES, YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP USING THE SERVICES AND CANCEL YOUR ACCOUNT AND ANY ACTIVE AUTO-RENEWING SUBSCRIPTIONS.

Nothing in this Section limits your rights with respect to your clinical care, which is governed by the Telehealth Informed Consent and provided by the independent, state-licensed healthcare providers and affiliated professional medical groups, or any non-waivable rights you may have under applicable law. If you are experiencing a medical emergency, call 911 or seek immediate in-person care; the platform is not designed for emergencies. Questions about these Terms may be directed to support@vittomeds.com, or by mail to Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873. These Terms are governed by the laws of the State of Delaware.

This Section sets out general provisions that govern your relationship with Vitto Meds LLC ("Vitto Meds," "we," "us," or "our") under these Terms & Conditions (the "Terms"). These provisions apply in addition to, and do not limit, the other terms set forth elsewhere in this document, including the provisions governing dispute resolution, arbitration, auto-renewing subscriptions, warranty disclaimers, and limitations of liability.

Entire Agreement

These Terms, together with our Privacy Policy and the separate Telehealth Informed Consent (each incorporated by reference), and any product-specific, subscription, or order terms you accept at the point of purchase, constitute the entire and complete agreement between you and Vitto Meds regarding your access to and use of the vittomeds.com website, the technology platform, and the related non-clinical, administrative services we provide. These Terms supersede and replace any and all prior or contemporaneous agreements, communications, proposals, representations, and understandings, whether written or oral, between you and Vitto Meds concerning the same subject matter. You acknowledge that you have not relied on any statement, promise, or representation not expressly set forth in these Terms. To the extent of any conflict between these Terms and the Telehealth Informed Consent with respect to the clinical relationship between you and the independent, state-licensed healthcare providers and affiliated professional medical groups, the Telehealth Informed Consent controls as to that clinical relationship.

Severability

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, void, or unenforceable for any reason, that provision shall be modified or limited to the minimum extent necessary so that it becomes valid and enforceable, or, if it cannot be so modified, it shall be severed from these Terms. In either case, the remaining provisions of these Terms shall continue in full force and effect. The invalidity or unenforceability of any provision in a particular jurisdiction shall not affect the validity or enforceability of that provision in any other jurisdiction. Notwithstanding the foregoing, if the class-action waiver or jury-trial waiver set forth in the arbitration provisions of these Terms is found to be unenforceable, then the severability and survival rules stated in those arbitration provisions shall control over this Section.

Survival

Any provision of these Terms that by its nature should survive termination or expiration of these Terms or of your account will survive, including, without limitation, provisions relating to intellectual property and proprietary rights, payment and amounts owed, disclaimers of warranties, limitations of liability, indemnification, release, dispute resolution and binding arbitration, the class-action and jury-trial waivers, governing law, and these miscellaneous provisions.

No Waiver

No waiver by Vitto Meds of any term, condition, or right under these Terms shall be deemed a further or continuing waiver of such term, condition, or right or a waiver of any other term, condition, or right. Our failure or delay in asserting or enforcing any right or provision under these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Vitto Meds to be effective, and any such waiver shall apply only to the specific instance and purpose for which it is given.

Assignment

These Terms, and any rights or obligations under them, are personal to you. You may not assign, transfer, delegate, or sublicense these Terms or any of your rights or obligations under them, in whole or in part, whether by operation of law or otherwise, without our prior written consent, and any attempted assignment in violation of this provision is null and void. Vitto Meds may freely assign, transfer, or delegate these Terms and any of its rights and obligations under them, in whole or in part, without restriction and without notice to you, including in connection with a merger, acquisition, corporate reorganization, financing, sale of all or substantially all of its assets, or other change of control. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their permitted successors, and their permitted assigns.

No Agency or Partnership

Nothing in these Terms creates, and the parties do not intend to create, any partnership, joint venture, agency, franchise, sales representative, fiduciary, or employment relationship between you and Vitto Meds. As described throughout these Terms, Vitto Meds operates the technology platform and provides non-clinical, administrative support only; Vitto Meds does not practice medicine, does not provide medical advice, and is not a healthcare provider. The independent, state-licensed healthcare providers and affiliated professional medical groups that provide all consultations, diagnoses, prescriptions, and medical decisions, and the licensed U.S. pharmacies that dispense medications, are independent third parties and are not agents, partners, employees, or joint venturers of Vitto Meds. Neither you nor Vitto Meds has any authority to bind the other or to incur any obligation on the other's behalf, and you may not make any representation to the contrary.

No Third-Party Beneficiaries

Except as expressly provided in these Terms, these Terms are for the sole benefit of you and Vitto Meds and our respective permitted successors and assigns, and nothing in these Terms, whether express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature under or by reason of these Terms. Notwithstanding the foregoing, the independent, state-licensed healthcare providers and affiliated professional medical groups, the licensed U.S. pharmacies, and our affiliates, officers, directors, employees, agents, and service providers are intended third-party beneficiaries of, and entitled to enforce, the provisions of these Terms that disclaim warranties, limit liability, provide for release and indemnification, and require arbitration of disputes.

Force Majeure

Vitto Meds will not be liable or responsible for, nor be deemed to have defaulted under or breached these Terms for, any failure or delay in performing any obligation under these Terms when and to the extent such failure or delay is caused by or results from events or circumstances beyond our reasonable control. Such events include, without limitation, acts of God; flood, fire, earthquake, or explosion; epidemics, pandemics, or other public health emergencies; war, invasion, hostilities, terrorist threats or acts, riot, or other civil unrest; government order, law, or action, including any change in regulation affecting telehealth, compounded medications, or pharmacy operations; embargoes or blockades; national or regional emergencies; strikes, labor stoppages or slowdowns, or other industrial disturbances; shortages of, or inability to obtain, supplies, materials, medications, active pharmaceutical ingredients, or pharmacy or telecommunications services; supply-chain or pharmacy disruptions; power or utility failures; and failures, interruptions, or attacks involving the internet, networks, hosting providers, or other technology or communications infrastructure. If such an event occurs, our affected obligations will be suspended for the duration of the event. This provision does not excuse your obligation to pay any amounts owed for services already rendered.

U.S. Residents Only

Vitto Meds's website, technology platform, and services are intended solely for residents of the United States who are at least eighteen (18) years of age. Services are offered on a cash-pay basis only; Vitto Meds does not accept commercial insurance or any federal or state healthcare program, including Medicare and Medicaid. We make no representation that the website, the platform, or any service or product is appropriate, available, or lawful for use outside the United States, and access from jurisdictions where any content or offering is illegal is prohibited. If you access the website or services from outside the United States, you do so on your own initiative and are responsible for compliance with all applicable local laws.

Headings for Convenience

The section and subsection headings, titles, and anchor labels used in these Terms are provided for convenience and reference only, and do not constitute part of these Terms, limit, expand, or otherwise affect the scope or meaning of any provision, and shall not be used to interpret or construe any provision of these Terms. Words such as "including" and "such as" are deemed to be followed by the phrase "without limitation."

California Civil Code Section 1542 Waiver

To the fullest extent permitted by law, to the extent you release, discharge, or waive any claims against Vitto Meds under these Terms, you intend such release to apply to all claims, whether known or unknown, that you may have against Vitto Meds. If you are a resident of California, you expressly waive and relinquish the protections of California Civil Code Section 1542, and any similar law of any other jurisdiction, with respect to any such released claims.

CALIFORNIA CIVIL CODE SECTION 1542 PROVIDES: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY." HAVING BEEN ADVISED OF THE EXISTENCE AND MEANING OF SECTION 1542, YOU KNOWINGLY AND VOLUNTARILY WAIVE ITS PROTECTIONS AND ANY SIMILAR PROTECTIONS UNDER THE LAW OF ANY OTHER JURISDICTION TO THE FULLEST EXTENT PERMITTED BY LAW.

Equitable Remedies and Injunctive Relief

You acknowledge and agree that any actual or threatened breach by you of the provisions of these Terms governing intellectual property, proprietary rights, license restrictions, or acceptable-use and use restrictions would cause Vitto Meds irreparable harm for which monetary damages would not be an adequate remedy. Accordingly, in the event of any such actual or threatened breach, Vitto Meds shall be entitled to seek injunctive relief, specific performance, and other equitable remedies from a court of competent jurisdiction, without the necessity of posting a bond or other security and without the obligation to prove actual damages. This right is in addition to, and not in lieu of, any other rights or remedies available to Vitto Meds at law or in equity. Nothing in this provision limits the parties' agreement to arbitrate as set forth elsewhere in these Terms, including the provisions permitting either party to seek relief in court for matters within those carve-outs.

Notices

Except where these Terms specify another method, any notice you are required or permitted to give to Vitto Meds must be in writing and sent to the appropriate address below. Legal notices must be sent to support@vittomeds.com or by mail to Vitto Meds LLC, 144 Belmont Dr, Somerset, NJ 08873. General support inquiries may be directed to support@vittomeds.com. Notices sent by email are deemed given on the date sent (provided no bounce or delivery-failure message is received), and notices sent by mail are deemed given three (3) business days after deposit with a recognized carrier or the U.S. Postal Service.

Except where applicable law requires otherwise, you consent to receive notices and other communications from Vitto Meds electronically, including by email to the address associated with your account, by text message where you have provided consent, and by posting notices on vittomeds.com. You agree that all such electronic communications satisfy any legal requirement that a communication be in writing. Notices to you are deemed given when sent to the email or mobile number on file or when posted, and it is your responsibility to keep your contact information current. These Terms are effective as of, and were last updated on, June 24, 2026, and are governed by the laws of the State of Delaware as further described elsewhere in these Terms.

If you have questions about these Terms, wish to send a legal notice, or need help with your account, your subscription, or our services, you can reach Vitto Meds LLC using the information below. Where these Terms or our Privacy Policy require that notice be given to us in writing, please direct that notice to our Legal team at the postal address or the legal email address listed below; notices to other addresses, or sent by other means, may not satisfy a written-notice requirement.

Mailing Address

Vitto Meds LLC Attn: Legal 144 Belmont Dr, Somerset, NJ 08873 United States

Email

• Legal notices and matters relating to these Terms: support@vittomeds.com
• Customer, account, billing, and subscription support (including cancellation and auto-renewal questions): support@vittomeds.com

Vitto Meds operates the technology platform and provides non-clinical, administrative support only. Communications sent to the addresses above are received and handled by Vitto Meds and relate to your use of our platform, your account, and your subscription. Vitto Meds does not practice medicine and does not provide medical advice through these channels.

Questions about consultations, diagnoses, prescriptions, dosing, side effects, lab work, or any other clinical matter should be directed to the independent, state-licensed healthcare providers and affiliated professional medical groups responsible for your care, with whom your provider–patient relationship exists. Messages you send to Vitto Meds on clinical topics may be routed to those independent providers, but Vitto Meds cannot answer medical questions on their behalf.

For questions about how we collect, use, and share your information, please also review our Privacy Policy. The clinical relationship and the terms of your care are separately governed by the Telehealth Informed Consent you agree to before treatment.

THESE CONTACT METHODS ARE FOR NON-EMERGENCY MATTERS ONLY. VITTO MEDS AND THE CONTACT CHANNELS DESCRIBED ABOVE ARE NOT MONITORED FOR EMERGENCIES AND ARE NOT A SUBSTITUTE FOR EMERGENCY CARE. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, OR IF YOU ARE HAVING THOUGHTS OF HARMING YOURSELF OR OTHERS, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY. IN THE UNITED STATES, YOU CAN ALSO CALL OR TEXT 988 TO REACH THE SUICIDE AND CRISIS LIFELINE.

These Terms are governed by the laws of the State of Delaware, and the addresses above are the proper points of contact for any notice required under these Terms. Our services are available only to U.S. residents who are at least 18 years of age. Effective: June 24, 2026. Last Updated: September 2, 2026.